Manager of Application Support

The incumbent is responsible for monitoring vendor performance, ensuring service-level expectations are met, and maintaining effective collaboration across internal and external support organizations. Additional responsibilities include supporting procurement activities through RFP development and proposal evaluation, managing audits and Plans of Action and Milestones (POA&Ms) for federally regulated systems, and ensuring compliance, security, operational continuity, and ongoing system reliability across supported platforms. Also coordinates software upgrades, system enhancements, and SDLC initiatives while promoting established best practices and operational standards., Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Ensures the unit's short and long term goals and objectives are met by establishing schedules and operational priorities and recommending new/revised policies and standards.
• Ensures employee performance is maximized to provide effectiveness and efficiency of operation.
• Provides adequate and related training for new hires and current employees, to insure maximum preformance standards and that needed resources are available within budgetary limitations.
• Prepares, administers and monitors the unit's budget to insure proper funding levels and justifiable expenditures; writes requests for proposals for contractual services and participates in the selection process.
• Provides adequate planning and coordination of the unit activities to provide for new or improved service levels to all users to include estimating hardware, software, personnel and time required for proposed information systems projects.
• Prepares a variety of reports reflecting the unit's accomplishments, problems and resolutions, and future plans.
• Conducts meetings with staff and users to discuss work in progress and anticipated problems or needs.
• Performs recruitment, interviewing, performance appraisal and other miscellaneous personnel activities as they relate to merit employees as well as contractual staff.
• Ensures products meet user requirements.
• Stays current with packages and technologies for assembling components into application systems.
• Ensures the work of project leaders follows approved methodologies and results in quality deliverables.

Do you have experience in Vendor contract management?, Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Three years experience in information systems analysis and design.

• Three years experience in database management systems which includes database design, testing, and implementation.

• Six months experience in information technology project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects.

• Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.

• Knowledge of contract administration which includes overseeing the development and negotiation of contracts and bid specifications; managing bid openings; awarding and executing contracts.

Conditions of Hire

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.