IT Support Specialist
IBA InfoTech Inc.
Hickory, United States of America
1 month ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
Hickory, United States of America
Tech stack
Issue Tracking Systems
Remote Desktop Services
Server Supported Gaming
Computer Equipment
Information Technology
Network Server
Job description
- Working in a team setting to provide on-site and remote desktop and server support
- Perform preventative maintenance on servers and workstations
- Install software and hardware both remotely and at customer location
- Respond to phone calls in a timely manner during working hours and when on-call
- Follow through on work orders within established service level agreements
- Maintain time records, ticket tracking and other customer documentation in real-time
- Other duties may be assigned to meet company or client objectives
Requirements
- Ability to gather information, evaluate options and offer good solutions
- High degree of knowledge with computer hardware, software and networking
- Demonstrate ability to understand and conform to industry standard and vendor specific methodologies
- Ability to respond quickly, competently and patiently to customer requests
- Ability to work with little supervision, * A+, Network+, Microsoft certification, Associates Degree or Bachelor's Degree
- Proficient with mainstream Microsoft Windows products
- Strong interpersonal relationship skills and team orientation
- Above average written and verbal communication skills
- High-level of professionalism, integrity and commitment to quality
- Desire to pursue applicable certifications