Routing Coordinator

We, at Leggett & Platt Inc., are searching for a Routing Coordinator within our Customer Service team to help support our Flooring business. Did you know Leggett & Platt Inc. is the largest manufacturer of carpet cushion and hard surface underlayment in the United States? Our Flooring businesses manufacture and distribute foam-, rubber-, and fiber-based flooring underlayment for residential and commercial use. Our flooring underlayment products provide support, cushioning, and noise reduction under virtually any finished flooring material in your home or business. If you join our team, your work will ensure people across the world have a little more comfort in their lives.

As a Routing Coordinator, you will have the opportunity to play a key role in the flow of orders between Sales, Production, Shipping, and Traffic. Your contributions will have a direct impact on the business by ensuring accurate order processing, efficient routing, and exceptional customer communication. The team you will be working with is collaborative, detail-oriented, and service-driven, and values strong communication, problem-solving, and teamwork.

So, what will you be doing as a Routing Coordinator?

• Process order acknowledgements and manifest orders received from 1701 Coordinators

• Coordinate with Traffic, Scheduling, and Production teams on load requirements, changes, cancellations, and special delivery needs

• Confirm orders with customers, including delivery hours, receiving contacts, and COD requirements

• Route trucks, assign orders to correct routes, and calculate mileage and hours using PC Miler

• Run daily open-order reports and verify all orders received at the branch

• Maintain and update customer information spreadsheets

• Assist with phone coverage and general customer service needs

• Enter orders into mold scheduling and maintain daily mold schedules

• Run production labels and revise schedules as needed

• Ensure accurate documentation, filing, and confidentiality

• Support safety, housekeeping, and compliance with all Leggett & Platt policies

• Identify and report nonconforming products or processes and help implement corrective actions

• Strong attention to detail and organizational skills

• Ability to coordinate across multiple departments in a fast-paced environment

• Excellent communication and customer service skills

• Proficiency with basic computer programs (Excel, Word)

• Ability to learn internal systems and processes

• Commitment to accuracy, safety, and process compliance

Things we consider a plus

• Experience in customer service, logistics, routing, or manufacturing

• Familiarity with PC Miler, Workday, or similar systems

• Prior experience coordinating between production, traffic, and customer service teams

Our values speak to our shared beliefs, and describe how we approach working together. *Put People Firstreflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging. *Do the Right Thingfocuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth - good or bad. *Do Great Work…Togetheroccurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us. *Take Ownership and Raise the Bardemonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change. Our Commitment to You We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!