Technical Support Engineer

• Experience using Git and GitHub.
• Programming experience with a language like Ruby.
• Experience using the command line.
• Experience interacting with APIs and troubleshooting related requests.
• Understanding client and server architecture for websites and web applications.
• Stellar English and grammar skills.
• Excellent problem solving skills - you might not know all the answers but you know how to find and communicate the solution.
• A strong sense of empathy - you are attuned to hear the question behind a question.
• Customer service experience.
• A unique writing style and voice.

Preferred Qualifications

• Will love developers and GitHub as much as we do.
• Could effortlessly explain how Git works to a non-developer.
• Have remote customer service experience.
• Familiarity with basic network concepts and tools.
• Familiarity with continuous integration, delivery, and deployment principles.
• Experience troubleshooting using stack traces and log files.