IT Technical Specialist 1-2

The IT Technical Specialist must demonstrate the highest standards of integrity , ethics, professionalism, and confidentiality while supporting the mission of LAPELS and safeguarding sensitive licensure, disciplinary, and agency information. The position requires adaptability and flexibility to effectively support an evolving regulatory environment, including changes in board membership, agency staff, technology platforms, and business processes., A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles., The LAPELS Board oversees the licensure and disciplinary processes for individuals applying for or renewing Professional Engineer (PE)and /or Professional Land Surveyor (PLS)licenses.

The Board is supported by a small staff that manages its day-to-day operations. The IT Technical Specialist is classified as a CPG position and reports directly to the LAPELSIT Director .

• Provideon-site technical supportserviceswith24/availability to the LAPELS Board, staff, licensees, and public. Always assess the IT environment and recommend improvements (hardware, software) when necessary.

• Provides support of on-site applications systems , including Laserfiche, LOLA , CAVU, and other custom applications, to include development , test, and production sites. This includes application testing and staff training .

• Generate or update custom queries in T-SQL as needed for regular and periodic reports, as well as in conjunction with email blasts, LaserficheWorkflow, and Zoom webinar data import/reconciliation.

• ManageMicrosoft365BusinessPremiumaccountforallusers, to include Office applications, Entra, Intune, and Defender., Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to), CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

03

DIn: Demonstrating Initiative - How well do you take action and solve problems on your own without waiting for direction?

• I wait for direction, avoid ownership, and don't solve problems.

• I meet expectations and help with solutions when asked.

• I take ownership, solve problems, and follow through.

• I take initiative, innovate, and deliver results beyond expectations.

04

DIn: Demonstrating Initiative - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

LA: Learning Actively - How do you seek out learning and apply feedback to grow your skills?

• I avoid learning, feedback, or collaboration and show little interest in developing my skills.

• I set basic learning goals and participate occasionally, but I don't always apply what I learn.

• I set clear learning goals, apply new skills, use feedback, and help others learn when I can.

• I seek growth through reflection, feedback, and collaboration. I mentor others and model lifelong learning.

06

LA: Learning Actively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

07

MPr: Managing Projects - How well do you plan and manage projects to meet goals, timelines, and deliverables?

• I struggle to plan or coordinate projects and often have difficulty managing teams, resources, or communication.

• I complete basic project tasks with support, but I may miss deadlines or struggle to resolve issues.

• I create project plans, manage risks, work well with teams, communicate clearly, and track progress against milestones.

• I lead large or complex projects, plan ahead for risks, guide others, and use lessons learned to improve future project outcomes.

08

MPr: Managing Projects - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

09

TCr: Thinking Critically - How do you analyze information and draw meaningful conclusions from it?

• I miss key details or oversimplify information, and my conclusions may not be based on evidence.

• I try to analyze information, but I may overlook the relevance or credibility of my sources.

• I analyze key information, consider the evidence, and form logical conclusions based on credible sources.

• I uncover deeper insights by connecting different sources, questioning assumptions, and identifying patterns.

10

TCr: Thinking Critically - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

The successful candidate must work effectively as part of a collaborative IT team while building positive relationships with non-technical staff and promoting user adoption of technology solutions. Strong communication and customer service skills are essential when interacting with board members, applicants, licensees, staff and the public.

The position requires the ability to coordinate multiple projects , collaborate with software developers and vendors, troubleshoot technical issues , and provide training and guidance on new systems , processes, and technology updates.

Minimum Qualifications

Six years of experience in information technology; OR

Six years of full-time work experience in any field plus four years of experience in information technology; OR

An associate's degree in information technology plus four years of experience in information technology; OR

A bachelor's degree plus four years of experience in information technology; OR

A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology; OR

A master's degree plus three years of experience in information technology., Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field., The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=175480) .

Compensation: The salary offered will be determined based on qualifications and experience.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities., As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.