IT Support Specialist

The IT Support Specialist I provides frontline technical support for office and field employees by assisting with computers, laptops, tablets, mobile phones, printers, software applications, and other technology systems. This role plays a critical part in ensuring employees have the tools and support necessary to perform their jobs efficiently.

We are looking for someone who takes initiative, embraces challenges, and actively seeks solutions rather than waiting to be told what to do. The ideal candidate will be a strong cultural fit who demonstrates accountability, teamwork, and a commitment to Roadrunner's "Ride for the Brand" philosophy.

Essential Duties and Responsibilities: Technical Support

• Provide first-level Help Desk support for office and field employees.
• Troubleshoot computer, software, printer, mobile device, and connectivity issues.
• Install, configure, and deploy desktops, laptops, tablets, phones, and related equipment.
• Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
• Perform password resets, account setup, and user access management.
• Escalate complex issues when appropriate while maintaining ownership through resolution.
• Document support requests, resolutions, and recurring issues.

Hardware & Equipment Management

• Prepare and deploy equipment for new hires.
• Collect, inspect, and reassign equipment from departing employees.
• Maintain accurate inventory records for company technology assets.
• Coordinate equipment repairs, replacements, and warranty claims.
• Perform routine maintenance and updates on company devices.

Operational & Project Support

• Assist with technology-related projects and system implementations.
• Support conference room and meeting technology.
• Assist with mobile device management and field technology needs.
• Develop and maintain technical documentation and user guides.
• Identify opportunities to improve processes and efficiencies.
• Perform special projects and additional duties as assigned.

Do you have a valid Driver's License license?, Do you have experience in iOS support?, Do you have a High school diploma or GED?, * High School Diploma or GED.

• Basic understanding of computer hardware, software, and operating systems.
• Familiarity with Microsoft Windows and Microsoft 365 applications.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license with reliable transportation.

Preferred

• Associate degree, technical certification, or coursework in Information Technology, Computer Science, or related field.
• Previous Help Desk, technical support, or customer service experience.
• Experience supporting mobile devices, printers, and computer hardware.
• Basic knowledge of networking concepts and cybersecurity best practices.

Competencies

The successful candidate will:

• Be self-motivated and proactive.
• Take ownership of assigned responsibilities.
• Demonstrate a strong willingness to learn and grow.
• Work effectively with minimal supervision.
• Follow through on commitments and deadlines.
• Maintain a positive, solution-oriented attitude.
• Communicate professionally with employees at all levels.
• Exhibit integrity, accountability, and dependability.
• Embrace and support Roadrunner's culture and values.

Physical Requirements

• Ability to sit, stand, walk, bend, and lift equipment throughout the workday.
• Ability to lift and move up to 50 pounds.
• Ability to travel occasionally between company locations and jobsites., * High school or equivalent (Required)

Pulled from the full job description

• Opportunities for advancement
• Flexible schedule, At Roadrunner Drywall & Paint, we believe our people are our greatest asset. We look for individuals who are dependable, hardworking, and committed to helping their teammates succeed. If you're looking for an opportunity to grow your technical skills, contribute to a strong team, and build a long-term career, we'd love to hear from you.

Ride for the Brand. Take Ownership. Deliver Solutions.

Pay: $17.50 - $22.00 per hour

Benefits:

• Flexible schedule