Help Desk Technician

EXP Technical is hiring a Helpdesk Technician to join our growing team in the Greater Seattle Area. This is full time on-site position at EXP's clients for someone looking to build on existing Tier 1 helpdesk experience and grow into a Tier 2/Systems Administrator role., EXP Technical provides consulting-focused IT services to small and mid-size clients in Western Washington. We can provide a complete outsourced IT department or augment our clients existing IT team., As a Helpdesk Technician at EXP, you will work on-site at one or more client sites to provide in-person technical support. This could involve being on-site at 1 or 2 clients per day.

In the event on-site work is not required this position joins our remote support desk team serving all our clients.

The core responsibilities include:

• Respond to requests for technical assistance in person, via phone, and electronically.
• Diagnose and resolve technical hardware and software issues.
• Deploy new computers and move existing computers to accommodate staff relocations around the office.
• Support staff in their use of conference room audio visual equipment.
• Advise users on appropriate action and direct unresolved issues to the next level of support personnel.
• Follow standard helpdesk procedures and log all helpdesk interactions.
• Work with one or more ticketing systems to track and route problems and requests.
• Inform management of recurring problems and patterns of issues.

Do you have experience in Help desk?, Do you have a Associate's degree?, * You are a customer service fanatic and love building strong relationships.

• You are personable, presentable, articulate and can communicate with people at all levels of an organization.
• You are organized, detailed orientated and adaptable.
• You love to learn new technology.
• You learn quickly and retain information.
• You are capable of documenting your learning in a concise and articulate manner.

Technical Experience

We are looking for someone who has held a Tier 1/2 Helpdesk position in the past. Our ideal candidate will have worked in an Architecture or Engineering firm.

• Ability to troubleshoot and repair computer hardware.
• Ability to deploy, support and maintain Windows 11.
• Working knowledge of Microsoft 365 incluing Entra ID, Exchange, SharePoint & Teams
• Ability to deploy, support and maintain Microsoft Office Applications
• Working knowledge of Active Directory.
• Knowledge of applications used in the Architecture industry is a bonus (Revit, AutoCAD, Adobe Creative Cloud etc)

Education:

• Associate or bachelor's degree in computer science, Information Technology or equivalent experience.
• CompTIA or Microsoft "Fundamentals" certifications are a bonus, * Help desk: 1 year (Required)
• IT: 3 years (Preferred)
• Autodesk: 1 year (Preferred)

License/Certification:

• MCP (Preferred)
• CompTIA A+ (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance
• Health savings account, * 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance