Ecommerce & Data Operations Analyst - Systems & Data

PAS Packaging is a growing distributor of packaging supplies to chain and independent pharmacies across the US. As we scale our digital infrastructure, we're looking for a technically sharp, detail-oriented analyst to help keep our systems connected and our data clean.

This is a cross-functional role for someone who thrives wearing multiple hats. One day you might be cleaning up product data in Acumatica, the next you're troubleshooting a printer issue for an employee or pulling together a KPI report for leadership. You'll report directly to the Director of Ecommerce & Systems and work across our core tech stack - Acumatica, BigCommerce, and HubSpot - to ensure data flows accurately and our digital operations run smoothly.

If you're energized by operational problem-solving, comfortable switching contexts quickly, and take pride in keeping things running well behind the scenes, this role is a strong fit.

What you'll work on

Product data management

• Create and maintain product SKUs, descriptions, attributes, pricing, and category assignments
• Coordinate product imagery and ensure it meets quality standards across systems
• Support ongoing data modernization between M.O.M., Acumatica (ERP) and BigCommerce (ecommerce)
• Identify and correct product data quality issues before they reach the website

Systems administration & data governance

• Assist in configuring and maintaining HubSpot (CRM) and BigCommerce
• Perform data hygiene, deduplication, and synchronization across the tech stack
• Help maintain standard pricing levels, buying group rates, and customer-specific data
• Document processes and flag integration issues as they arise
• Support our ongoing AI modernization effort by identifying opportunities to automate manual processes and improve operational efficiency across systems

Technical support

• Provide IT troubleshooting support for hardware and software across in-office and remote employees
• Support laptops, phones, printers, and business applications
• Escalate issues appropriately and help maintain a reliable working environment

Operational reporting & administrative support

• Contribute daily and monthly KPI reports, sales analytics, and commission/rebate tracking
• Assist leadership with high-level reporting and capacity management
• Help develop and maintain SOPs across departments

Do you have a valid Driver's License license?, Do you have experience in System administration?, * 3+ years of experience with ERP or order management systems (Acumatica, M.O.M., or similar)

• Hands-on experience with e-commerce platforms (BigCommerce preferred) and/or CRM systems (HubSpot preferred)
• Strong data management skills - you notice when something is off, and you fix it
• Proficient in Excel, including pivot tables, formulas, and data analysis (VLOOKUP, INDEX/MATCH, conditional formatting, and similar)
• Comfortable translating messy operational data into clear, actionable reporting
• Technical aptitude for hardware and software troubleshooting
• Organized, reliable, and able to manage multiple priorities without dropping details
• Adaptable - you don't mind shifting gears when the team needs something different from you that day, * Must be able to commute to Plainfield, IL 60544 - this is a fully in-person role
• Valid driver's license required, * ERP systems: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Paid holidays, Hours: 8:00 am - 4:30 pm, Monday-Friday
• Health, dental, vision, and life insurance (after 90 days)
• 401(k)
• Paid holidays and accrued sick time (after 90 days)
• Two weeks of paid vacation after one year
• Business casual dress, * 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance