Senior Tech Support Analyst

As they continue to grow, they are looking for a Senior Technical Support Analyst to join their team in the Austin, Texas area. This is a fully remote position, but we're looking for local talent who are available to collaborate and meet with the team and customers in Austin when needed, and to help build a strong culture.

What YOU get to DO at this award-winning company:

• Microsoft Azure and Microsoft 365 administration across customer environments.
• Provide remote technical support to customers for a wide range of technical issues.
• Provide on-site technical support to customers as needed.
• Participate in an after-hours support escalation rotation, with availability for scheduled implementation and deployment tasks outside of standard business hours.
• Track time and provide detailed troubleshooting notes in real time within the ticketing system.

Do you have experience in macOS administration?, + Microsoft 365 administration, including Exchange, Intune, Defender, and Entra ID.

• Windows Server and Windows Desktop operating systems (all supported versions).
• macOS administration and familiarity with Apple Business Manager.
• Common desktop applications, including Microsoft Office and related productivity tools.

• Networking & Connectivity

• Core networking concepts, including routing, switching, and firewall administration.
• Advanced networking experience with vendors and platforms such as Meraki, Fortinet, SonicWall, Cisco, and Dell.
• Network services and fundamentals, including DNS, NAT, and related technologies
• Secure connectivity solutions, including site-to-site VPNs, point-to-site VPNs, and Global Secure Access.

• Infrastructure & Virtualization

• Virtualization technologies, such as VMware vSphere and Microsoft Hyper-V.
• Server backup and disaster recovery solutions, such as Datto, Veeam, and
• AppAssure / Rapid Recovery.
• Automation & Scripting
• Basic scripting and query experience, including PowerShell and KQL.

• Compensation: $90,000 - $120,000 annually, commensurate with experience.
• Comprehensive benefits package.
• Professional growth and certification support.
• Opportunities to work across a broad range of technologies and client environments.

Our client is an Austin-based managed IT services and cybersecurity company and a trusted Microsoft partner. They deliver modern workplace, security, and cloud solutions to a diverse portfolio of clients across industries. They work closely with customers' IT teams, offering expert guidance, hands-on management, and proactive support across their Microsoft environments.