IT Systems Administrator III

Responsible for maintaining and supporting the integrity of enterprise computer systems and applications., Primary duties may include, but are not limited to:

• Administers, installs, and troubleshoots a variety of operating systems and virtualization environments.
• Performs systems maintenance tasks, such as system back-up, recovery, and file maintenance.
• Schedules, installs, and tests system software upgrades.
• Configures software and resolves technical problems.
• Monitors and maintains software licensing and maintenance agreements.
• Contributes to moderately complex aspects of a project.
• Escalation point for IT Operational issues related to server infrastructure environments.
• Use system orchestration tools and techniques to facilitate automated and consistent configurations, management, testing, deployment, and operations of physical and virtual devices within the network.
• Identify and resolve issues by troubleshooting local and cloud infrastructure.
• Maintain connectivity and virtual connections to public clouds such as Azure and AWS.
• Work with others in creating system strategy and architecture.
• Communicate with network users as needed.

Do you have experience in Customer support?, Do you have a Bachelor's degree?, * Bachelor's degree in computer science or information systems and five (5) to ten (10) years of customer-facing support experience or any combination of education and experience, which would provide an equivalent background.

• Experience in network design and administration.
• Experience working with WAN and SD-WAN implementation.
• Experience working with Azure network design and implementation.
• Experience working with Cisco network equipment.

Knowledge, Skills, and Abilities

• Knowledge of the following technologies:

• Windows 10, 11, Windows Server 2008/2012/2016/2019/2022/2025
• Active Directory, Office 365, Microsoft Teams, Exchange, Microsoft SCCM or Endpoint Management (Intune), Azure Arc
• Azure, EntraID, and Azure Automation.
• VMware and Hyper-V virtualization
• PowerShell

• Knowledge of TCP/IP network design.
• Excellent written and verbal communication skills, including the ability to articulate task management priorities and issues.
• Excellent troubleshooting skills, including the ability to learn new technologies.
• Ability to work independently and collaborate effectively with others.
• Ability to influence and motivate others.