IT Support Specialist I (Tier 1)

As we continue to expand, we are building a best-in-class technology team. We are seeking a motivated and customer-focused IT Support Specialist I to serve as the first line of technical support for our dealership employees., The IT Support Specialist I will provide frontline technical support for end users across multiple dealership locations. This role is ideal for someone who enjoys troubleshooting technology, helping people solve problems, and growing their IT career within a fast-paced business environment.

The successful candidate will support desktops, laptops, printers, mobile devices, dealership software, user accounts, and network-connected equipment while working closely with the IT Director and external technology vendors., * Serve as the first point of contact for employee technology support requests

• Troubleshoot and resolve hardware, software, printer, and network connectivity issues
• Set up, configure, and deploy computers, mobile devices, and peripherals
• Create, modify, and disable user accounts and permissions
• Install software updates, patches, and security enhancements
• Support Microsoft 365 applications including Outlook, Teams, Excel, and SharePoint
• Assist with onboarding and offboarding employees
• Document support tickets, resolutions, and IT inventory
• Escalate complex technical issues to the IT Director or third-party vendors
• Assist with maintaining cybersecurity standards and user awareness
• Travel to Maryland dealership locations as necessary to provide onsite support
• Participate in after-hours support and project work when needed

Do you have a valid Driver's License license?, Do you have experience in iOS?, Do you have a Associate's degree?, * Associate's degree in Information Technology, Computer Science, or related field preferred

• 1-3 years of IT support, help desk, or technical support experience
• Strong troubleshooting and customer service skills
• Experience supporting:
• Windows 10/11
• Microsoft 365
• Printers and scanners
• Mobile devices (iOS and Android)
• Basic networking concepts
• Experience with ticketing systems and remote support tools preferred
• Automotive dealership experience is a plus but not required
• Valid driver's license and reliable transportation

Desired Traits

• Positive attitude and strong work ethic
• Excellent communication skills
• Ability to prioritize multiple requests in a fast-paced environment
• Strong attention to detail
• Self-starter who enjoys learning new technologies
• Team-oriented mindset with a customer-first approach

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, * Competitive salary
• Medical, dental, and vision benefits
• 401(k) with company participation
• Paid vacation and holidays
• Career development and advancement opportunities
• Exposure to enterprise-level technology projects
• Opportunity to work directly with senior leadership and the IT Director while helping build a growing IT department

Why Join Us?

This is a unique opportunity to join the IT team at the ground floor of an exciting transformation. You'll work alongside leadership to support multiple dealership operations, contribute to major technology initiatives, and develop skills that can lead to future advancement into Tier 2, Systems Administration, Network Administration, or IT Management roles.

Stoler Automotive Group is an Equal Opportunity Employer and values diversity in the workplace.

Pay: $40,000.00 - $50,000.00 per year, * 401(k)

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Stoler Automotive Group is a growing multi-state automotive organization operating some of the most respected dealership brands in Maryland and New York. We are committed to innovation, operational excellence, and delivering an exceptional experience for both our customers and employees.