IT Support & Systems Administrator

We're looking for an IT Support & Systems Administrator to join us full-time in our London office. This is a dual role: roughly half your time will be hands-on helpdesk and deskside support for the team, and the other half will be technical administration of the platforms and SaaS tools the business runs on - managing access, configuring integrations, keeping things secure, and making sure everything works.

You'll be the first point of contact for IT issues and the person who owns our internal systems from a technical standpoint. If something needs setting up, locking down, migrating, or fixing, that's you.

WHAT YOU'LL DO Helpdesk & deskside support

• Be the first point of contact for IT issues - hardware, software, connectivity, accounts
• Set up and configure laptops and mobile devices for new starters; manage offboarding
• Administer Microsoft 365 (user accounts, licences, Exchange, Teams, InTune device management) and Google Workspace
• Support day-to-day use of communication tools - Microsoft Teams, Zoom, and DialPad
• Manage McAfee endpoint protection across the team's devices
• Use LogMeIn or similar tools to provide remote support where needed
• Use AI assistants (Microsoft Copilot, ChatGPT, or similar) to accelerate diagnosis, draft support documentation, and write process guides

Systems & SaaS administration

• Own access management across the business: provisioning, deprovisioning, and auditing user access across all platforms as people join, move, or leave
• Administer GitHub - manage the organisation, teams, repo permissions, and branch protection rules
• Manage Cloudflare account settings, DNS records, and access controls
• Administer DigitalOcean - team access, project organisation, and basic infrastructure oversight
• Configure and maintain HubSpot - user management, portal settings, integrations, and HubDB administration
• Administer Zendesk, Dropbox, Expensify, and other business applications from a user and configuration standpoint
• Manage domain registrations and renewals
• Maintain monitoring and alerting using tools such as Uptime Robot - ensure the right people are notified when something goes wrong
• Oversee analytics platform access (Google Analytics, Google Tag Manager, etc.)
• Manage marketing and communication platform accounts (Mailchimp, ActiveCampaign, Agorapulse, Textlocal, Sinch)
• Administer telephony accounts - DialPad, The Telephone Number Company, EE Mobile
• Keep our ICO registration current and support the team with GDPR-related data requests

General

• Maintain an accurate, up-to-date inventory of hardware, software licences, and SaaS subscriptions
• Use AI tools to help draft and maintain runbooks, onboarding checklists, and process documentation - keeping them current without it becoming a burden
• Identify and flag security risks - unused accounts, weak configurations, expired certificates
• Escalate to specialist third-party support where needed

Do you have experience in Remote access software?, * Some hands-on experience supporting end users in an office environment (helpdesk, deskside, or similar)

• Confidence administering Microsoft 365 or Google Workspace at the user and group level
• Methodical approach to access management - you understand why offboarding matters
• Good written communication; able to explain technical issues clearly to non-technical colleagues

Nice to have

• Experience administering any of the specific platforms listed above (HubSpot, GitHub, Cloudflare, Zendesk, DigitalOcean, etc.)
• Familiarity with Microsoft InTune or another MDM platform
• Basic understanding of DNS - A records, CNAMEs, MX records, TTLs
• Awareness of GDPR obligations for a business handling personal data
• Exposure to IT asset management or licence tracking
• Any scripting ability (PowerShell, Python, or Bash) to automate repetitive admin tasks - or aptitude to use AI tools to generate and adapt scripts even without deep coding experience
• CompTIA A+, Microsoft 365 Fundamentals (MS-900), or equivalent - or working towards one

• Salary: £26,000 - £38,000 depending on experience
• Full-time in our London office, Monday to Friday
• Small team: you'll have real ownership of the IT function, not just a ticket queue
• Exposure to a genuinely broad set of platforms and tools - great for building a well-rounded SaaS admin skill set fast
• Clear path to grow into a senior IT or IT manager role as the team expands

iPlace Global builds and operates a network of quote comparison platforms for the UK home-moving market. When someone buys, sells, or moves home in the UK, they typically need a conveyancing solicitor, a property surveyor, and a removal firm - and they need to find and compare quotes for all three. Our brands cover every step of that journey: * Conveyancing Prices, Conveyancing Index, and Compare Conveyancing Quotes Online - instant quotes from regulated conveyancing solicitors for buyers, sellers, and remortgagers * Surveyors Compared and Building Survey Quotes - RICS-regulated surveying quotes (HomeBuyer Reports, Building Surveys) * Removals Index and Removals Quoter - removal company quotes from a vetted network of 500+ firms * Moving Compared - a single destination covering all three services in one * Pinlocal - the B2B platform that powers the supply side, distributing qualified leads from our comparison sites to conveyancers, surveyors, and removal firms across the UK We're a small, fast-moving team. You'll work directly with the people who make product decisions and have real ownership of the systems that keep the business running.