IT Technical Support Specialist

As a Technical Support Specialist , you will be responsible for resolving a variety of technical issues and answering questions that arise daily, related to the IT infrastructure and end-user computing environment at Aspen's East Providence Manufacturing facility. You will also have the opportunity to work on technical projects in a team-orientated environment. This position provides an extensive growth opportunity for the right candidate to work on 50% user support, 20% windows server, 20% IT & Cyber-security project work, and 10 % networking & infrastructure., * Support end-user software applications, hardware, and network-related issues.

• Perform installation, training, maintenance, troubleshooting, and repair of desktop technology hardware and software
• Support plant hardware, server, and network infrastructure.
• Monitor and respond to incidents created in an IT ticketing system and escalate issues when necessary.
• Maintain accurate hardware and software records for company assets
• Develop and maintain relationships with vendors and support partners in supporting plant operations.

• 5+ Years in a Desktop Support role
• Experience with deploying Windows 7 & Windows 10 devices
• Windows Server 2012R2, 2016
• Understating of TCP/IP, DNS, DHCP, VLANS, and wireless networks
• Experience with AirWatch and Mobile Device Management technologies.
• Deployment and support of VoIP and cellular phones, iPads & mobile devices
• Ability to support/troubleshoot MS office applications
• Working knowledge of Active Directory Domains, Forests & Group Policy
• Experience working with Virtual Machines and Remote Desktop Services.
• Ability to communicate in an understandable, polite, and friendly manner, both written and verbal
• Ability to lift computers & equipment weighing up to 70 pounds.

Certification Requirements:

Successful candidate must have CCNA and Network + Certifications

NOTE: This is an industrial manufacturing environment. Our process creates dust and there is a consistent, noticeable chemical odor in the plant and some individuals may find the dust and odor irritating.

Aspen Aerogels, Inc. is a rapidly growing company founded in 2001 to capitalize on proprietary and patented advances in aerogel technology. Aspen has developed a proprietary, easy-to-use blanket form of aerogels with broad application to a variety of markets including Oil & Gas, Building & Construction, Outdoor Gear & Apparel, Solar Thermal, Appliances and Transportation. With facilities in Northborough, Mass and East Providence, RI, Aspen has 250 employees.