IT & AV Support Assistant

• Act as the first point of contact for AV and IT support requests via the helpdesk
• Log, manage and resolve support tickets, escalating issues where required
• Support staff, students and visitors in the use of teaching spaces, meeting rooms and AV equipment
• Provide technical support for lectures, conferences, meetings and events
• Assist with lecture capture, recording, editing and media processing activities
• Support Zoom, Microsoft Teams and other collaboration platforms
• Assist with the installation, configuration and maintenance of AV systems
• Maintain inventories of IT and AV equipment and identify assets requiring replacement
• Create and maintain technical documentation, user guides and support materials
• Deliver basic user training and contribute to continuous service improvement
• Work collaboratively with colleagues on infrastructure upgrades and technology projects

Do you have experience in macOS?, * Experience in an IT and/or AV support role

• Strong knowledge of AV technologies, including presentation, recording and streaming systems
• Experience supporting Zoom, Microsoft Teams and similar collaboration platforms
• Excellent customer service and technical support skills
• Good knowledge of Windows, macOS and Microsoft Office applications
• Experience troubleshooting IT and AV systems
• Ability to work effectively under pressure and manage competing priorities
• Strong organisational skills and ability to work independently
• Experience producing technical documentation and user guides, Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.

The position is set to commence ASAP and will be full-time for an initial duration of 12 weeks with a pay rate of £14.98-£16.92 per hour + holiday pay