IT Operations Analyst
Role details
Job location
Tech stack
Job description
If you're an experienced IT Support professional who enjoys solving technical issues and delivering great customer service, this is a fantastic opportunity to step into a varied, hands-on role within a structured IT environment.
You'll provide Level 1 & 2 support across multiple locations, handling incidents, requests, and hardware/software issues while ensuring SLA and security compliance. You'll also get involved in IT projects, service improvements, and end-user training.
Provide onsite and remote Level 1 & 2 IT support, resolving incidents and service requests within SLA Log, update, and manage tickets in the IT Service Management system, escalating where needed Support Windows devices, Microsoft 365, Active Directory, mobile devices, and peripherals Manage hardware/software lifecycle including procurement, installation, configuration, and asset tracking Identify trends and contribute to service improvements and knowledge documentation Support IT projects, service transitions, and collaborate with global teams and vendors Deliver user training and promote IT policies and best practice Participate in an out-of-hours support rota Key Skills & Experience
Requirements
Experience in IT Support / Service Desk / Desktop Support roles Strong knowledge of Windows, Microsoft 365, Active Directory, and endpoint support Understanding of ITIL and working to SLAs Strong troubleshooting and customer service skills
Benefits & conditions
Desirable: ITIL certification, virtualised environments, IT procurement experience In return, you'll receive competitive compensation and a fantastic benefits package including a health cash plan, 25 days holiday, pension scheme, life assurance, extensive training and progression and much more!