Manager, Business Applications

The Manager, Business Applications leads the team responsible for supporting, optimizing, and enhancing NOVEC's enterprise applications, including NISC platforms such as Customer Care & Billing (CC&B), SmartHub, and MDMS/OMS. The role ensures data integrity, continuous process improvement, automation, AI-enabled efficiencies, and innovation aligned with NOVEC's operational goals.

DUTIES AND RESPONSIBILITIES: Other related duties may be assigned. An individual must be able to perform each essential duty satisfactorily and effectively. Reasonable accommodation may be available to enable individuals with disabilities to perform essential functions.

• Lead, mentor, and manage Business Applications Analysts and Senior Analysts.
• Oversee support, configuration, maintenance, and enhancement of NISC applications including CC&B, SmartHub, MDMS/OMS, and related workflows.
• Drive continuous process improvement to streamline operations and reduce manual work.
• Identify, develop, and implement automation and AI/ML use cases to improve operational efficiency.
• Ensure end-to-end data integrity across NISC and integrated systems.
• Plan and coordinate testing, QA, and release management for NISC upgrades, patches, and enhancements.
• Serve as the primary escalation point for complex user/system/process issues.
• Lead business process reviews and develop future-state process and technology recommendations.
• Manage vendor relationships including NISC, ensuring strong collaboration and effective support.
• Champion user readiness, training, documentation, and change management for new features or process changes.
• Prepare and maintain performance, stability, and operational reporting for leadership.

• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field. An equivalent combination of education and related experience may be considered in lieu of degree.
• PMI-PBA, or other Business Analysis Certification highly preferred.
• 7+ years of relevant experience, including leadership in business applications, IT, or operations.
• Experience with NISC applications is strongly preferred, including proficiency with NISC platforms (CC&B, SmartHub, MDMS/OMS) and system integrations.
• Experience with automation, AI implementation, workflow optimization, and continuous process improvement.
• Experience leading system upgrades, integrations, QA/testing, and release/change management.
• Proficiency with Microsoft Office, Visio, and process mapping tools.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong leadership capabilities with experience managing multi-disciplinary technical teams.
• Excellent communication skills suited for executive, technical, and operational audiences.
• Ability to apply AI, automation, and workflow modernization strategies.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to evaluate emerging technologies and lead digital transformation initiatives.
• Effective project and portfolio management skills.
• Ability to simplify, standardize, and continuously improve business processes.
• Strong vendor management, contract awareness, and value-focused negotiation skills.

• Competitive salary and Incentive plan
• Premier health benefits, including an onsite wellness center.
• Survivor and Disability benefits
• 401(k) retirement plan with a 4% base salary match and an additional match of your contribution at a rate of 50% up to the first 12%
• Life insurance
• Vacation, Sick and Holiday Leave
• Educational Assistance
• Annual Company Events

If you're ready to take the next step towards advancing your career, apply today! NOVEC is an equal opportunity employer and participates in E-Verify. We do not provide sponsorship for this position.

Energize your future by joining our team at Northern Virginia Electric Cooperative (NOVEC)! NOVEC's mission is to create value for its members, employees and communities by providing safe, reliable electricity and quality products at competitive prices. NOVEC is a locally owned electric distribution system headquartered in Manassas, VA. NOVEC provides reliable electric service to more than 180,000 homes and businesses in Clarke, Fairfax, Fauquier, Loudoun, Prince William and Stafford counties, the City of Manassas Park, and the Town of Clifton. NOVEC's service reliability is the best in the region with a 99.99% average system reliability. As a leader on the high-tech frontier, NOVEC is using proven, cost-effective technology to improve productivity and reliability, reduce expenses, and increase cybersecurity - a national priority. Today's technology includes what the industry calls "smart grid", as well as fiber optics, and mobile workforce.