IT Support Analyst
Role details
Job location
Tech stack
Job description
The IT Support Analyst provides support to business users in their use of IT equipment, networks, software, and systems to perform work responsibilities. The analyst provides hands-on and remote assistance with end-user devices, printers, networking equipment, Microsoft 365, and other software and business systems. The IT Support Analyst is primarily responsible for working with leadership and end users to meet/exceed business objectives. They may also provide general training for applications and hardware as well. The analyst acts professionally while working., * Takes direction/supervision from management
- Responds to client inquiries
- Provides technical support to users
- Configures and supports hardware, software, and networks
- Assists in procuring new equipment and disposing of old equipment as needed/directed
- Travels to other locations as needed/directed
Requirements
Do you have experience in Windows?, Do you have a Bachelor's degree?, * Prior experience in IT, IT support, or related field
- In-depth knowledge of IT hardware, software, and Microsoft 365
- Excellent written and verbal communication skills
- Proficient in computer and mobile device operating systems such as Windows, MacOS, iPadOS, iOS, Android
- Exceptional time-management and multitasking abilities
- Strong problem-solving and people skills
- Certifications in IT training are preferred
- Bachelor's degree in computer science or MIS is preferred
- This role is mostly remote with travel to GBE sites as needed
- Candidates must reside in the state of Tennessee
Work Conditions
- Sitting for extended periods of time
- Dexterity of hands and fingers to operate computers, peripherals, tools, and other equipment
- Lifting and transporting moderately heavy objects, such as computers and peripherals
- Performing work in noisy, tight, and sometimes warm environments
- Performing work remotely when needed
- Performing work after standard business hours when needed
Benefits & conditions
Pulled from the full job description
- 401(k)
- Vision insurance, * Competitive salary commensurate with experience
- Health, dental, and vision insurance options
- 401(k) retirement plan
- Ongoing professional development opportunities
- Supportive and collaborative work environment
- Meaningful work that makes a difference in the lives of individuals and families
GBE Alliance is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, ancestry, age, disability, genetic information, marital status, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local law.
GBE Alliance complies with all applicable laws governing nondiscrimination in employment and is dedicated to ensuring equal opportunity in recruitment, hiring, training, promotion, compensation, benefits, discipline, and termination.