Fiber Network Technician (Field)

Our customer, a leading fiber infrastructure provider, is seeking a skilled FTTH Network Technician to support the maintenance, troubleshooting, and repair of fiber-to-the-home networks. This is a field-based, hands-on role responsible for ensuring network stability, resolving outages, and supporting residential customer connectivity., * Perform daily maintenance and support of FTTH networks, including aerial and underground fiber infrastructure

• Respond to network outages and customer-impacting issues, including after-hours support
• Dispatch to field locations to isolate faults, troubleshoot, and complete repairs
• Handle trouble tickets related to fiber connectivity, modems, routers, terminals, and drop connections
• Install, test, and commission fiber network equipment
• Utilize OTDR and other tools to diagnose and resolve network issues
• Perform fiber splicing and support restoration activities
• Support scheduled maintenance activities (onsite or on-call)
• Work directly with residential customers, maintaining professionalism and service quality
• Interpret network diagrams, as-builts, and construction documentation
• Inspect construction work to ensure quality and safety standards
• Collaborate with internal teams and third-party partners to restore and maintain service
• Support data center and network electronics troubleshooting as needed
• Follow all safety procedures and maintain compliance with field operations standards
• All other duties as assigned., * Field-based role supporting the Greater Minneapolis area
• Must be within ~30-45 minutes of assigned coverage area
• On-call rotation approximately every 4 weeks
• After-hours support required for outages and maintenance
• Typical after-hours volume: ~2-4 callouts per month
• Some scheduled maintenance performed remotely while on-call

Do you have a valid Driver's License license?, Do you have experience in Telecommunications network troubleshooting?, Do you have a High school diploma or GED?, * Hands-on FTTH field experience (not limited to network operations or engineering roles)

• Strong experience with OTDR (required)
• Fiber splicing experience
• Experience working with terminals, drops, and customer premise equipment
• Knowledge of underground and aerial fiber configurations
• Experience troubleshooting modems, routers, and fiber network devices
• Ability to read and interpret network diagrams and construction documents
• Strong understanding of OSP (Outside Plant) construction methods and materials
• Comfortable performing customer-facing residential service calls
• Valid driver's license and ability to pass a driving record background check
• Ability to lift up to 50-75 lbs. and perform physical field work, * ISP experience
• Experience with tools such as MS Office, QGIS, and Google Earth
• Experience supporting data center or network electronics environments

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Benefits include Medical, Dental, Vision coverage, Supplemental Insurance, and 401(k) plan

EEO Disclaimer (USA) The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position. This job description is subject to revision, and it may be updated to reflect changes in the role or organization.

HNM Systems utilizes legally permissible drug and background checks as part of our screening process. Essential requirements of the position include eligibility to work for any U.S. employer without sponsorship now or in the future.

It is the policy of HNM Systems, Inc., to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information and/or marital status. HNM Systems, Inc is compliant with the Fair Chance Ordinance as applicable and will consider all qualified applications for employment.

Pay: $28.00 - $38.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

HNM Systems is the leading tech-enabled professional services provider, shaping the workforce across the telecom, energy, and technology sectors. We connect specialized talent with direct hire, contract-to-hire, and consulting opportunities that support fiber expansion, digital infrastructure, wireless networks, and smart grid energy solutions. Our innovative approach delivers high-impact outcomes, with a 94% success rate in talent placement and project execution. Relentlessly people-driven, HNM Systems sets the industry standard through exceptional employee experience and long-term client value. Why This Opportunity Stands Out This role puts you on the front lines of building and maintaining next-generation broadband infrastructure that powers communities and economic growth. You'll work hands-on with cutting-edge fiber networks, solving real-world connectivity challenges and directly impacting customer experience. With a strong mix of fieldwork, technical troubleshooting, and customer interaction, this position offers both variety and career growth in a rapidly expanding FTTH market. It's an ideal opportunity for technicians who thrive in dynamic environments and want to deepen their expertise in fiber network operations.