Technical Support Engineer - Service Management (Hybrid - Orlando, FL)

Technical Support Engineer - Service Management (Hybrid Orlando, FL) We are looking for a Technical Support Engineer for a large, global B2B high-tech company. This role will be responsible for managing and resolving challenging issues for the Client's partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior, or answering technical questions about the Client's software and platform. This is a 12-month contract (extensions likely), 40 hours per week, 2-3 days onsite at the client's office in Orlando, FL. This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered. Responsibilities:

• Debug JavaScript code as well as find better solutions to custom code.
• Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues.
• Cases are created by customers and managed by engineers using the ServiceNow software platform. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment, and therefore, it requires strong interpersonal skills.
• This opportunity may evolve to include additional responsibilities and opportunities for career growth., The Senior Systems Engineer / Technical Project Manager is responsible for leading multiple technical projects at the same time, designing practical technical solutions, supporting…

• 8 days ago
• Apply easily

• Demonstrated ability to troubleshoot difficult technical issues
• Must have solid object-oriented programming skills in JavaScript
• Experience working with dynamic HTML components such as CSS and XHTML
• Angular experience preferred
• Working knowledge of the components in a web application stack
• Experience with relational databases such as MySQL
• Linux and/or UNIX experience
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Strong personal commitment to quality and customer service
• Ability to work with high-value customer administrators and developers
• Deep understanding of Java, JavaScript (Preferred)
• Working knowledge of ServiceNow Platform (Preferred)
• A fundamental understanding of IT service management and the ITIL business process (Preferred)