HelpDesk Technician

Position Overview: We are looking for a seasoned, self-motivated HelpDesk Technician who excels in both communication and technical proficiency. The ideal candidate possesses the ability to articulate complex technical issues to diverse audiences and collaborates effectively within a team., * Rapidly diagnose and resolve client issues, or escalate them to senior technicians when necessary

• Support senior-level IT staff in various tasks
• Provide technical assistance and support for inquiries and issues related to computer systems, software, and hardware
• Respond promptly and professionally to support tickets, emails, and phone calls, addressing or escalating issues as required
• Install, configure, and troubleshoot computer systems, printers, and other peripherals
• Accurately document technical issues and resolutions in the ticketing system
• Collaborate with IT colleagues to ensure smooth operation of the company's IT infrastructure
• Assist in the deployment and upgrade of software and hardware
• Educate end-users in basic IT functions and best practices
• Conduct regular system maintenance tasks, such as backups and software updates

• Fundamental understanding of Windows Server
• Experience with remote access technologies
• Knowledge of antivirus software and basic Windows networking
• Strong verbal and written communication skills
• High school diploma or equivalent; a bachelor's degree in computer science or related field is preferred
• Proven experience as a HelpDesk Technician or in a similar role
• Proficiency in Windows operating systems
• Competency in computer hardware, software, networking, and troubleshooting
• Ability to work both independently and as part of a team in a fast-paced environment
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus
• Strong technical troubleshooting and problem-solving skills
• Meticulous attention to detail in documenting technical issues and solutions
• Ability to prioritize and effectively manage multiple tasks

• Competitive salary with performance-based incentives.
• Medical Mutual Health Insurance with HSA & ancillary benefits.
• John Hancock Retirement Account - Simple IRA with 3% company match.
• Flexible scheduling options.
• Paid Time Off.
• Certification Assistance- 100% reimbursement for training, course materials, and testing fees.
• Crewhu employee recognition and peer-to-peer recognition platform, where team members can celebrate achievements and recognize each other's contributions.
• Free company apparel.
• Microsoft Workplace Discount.
• Keeper Password Manager.
• CompTIA content & exam voucher discounts.

About QualityIP: QualityIP is one of the fastest-growing technology companies in the IT support industry. We offer comprehensive IT department services, including HelpDesk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning. Our collaborative approach ensures that we provide the best-fit technology solutions to meet our customers' business objectives.