Production Support Engineer

Incident Management & Troubleshooting: Act as the first line of defense, monitoring live systems and responding to alerts, bugs, or system crashes. Root Cause Analysis (RCA): Investigate underlying issues to identify the root cause and implement preventative measures to stop recurring problems. Cross-Functional Collaboration: Partner with software development, QA, and infrastructure teams to deploy code fixes, patches, and major releases during maintenance windows. System Monitoring & Optimization: Build and manage application performance monitoring solutions to guarantee system health. Documentation: Maintain runbooks, incident tracking, and standard operating procedures (SOPs) for rapid issue resolution.

Education: Bachelor's degree in Computer Science, Information Technology, or a closely related field. Technical Skills: Proficiency in Linux/Unix, SQL, and programming languages like Java or Python. Experience with monitoring tools (e.g., Dynatrace, Datadog) and ticketing systems (e.g., JIRA, ServiceNow) is highly valued. Problem-Solving: Strong analytical abilities to digest complex issues under pressure in fast-paced production environments. Communication: Excellent verbal and written communication skills to update stakeholders, business partners, and clients on system status and incident resolutions., Qualifications : BACHELOR OF COMPUTER SCIENCE