Installation and Maintenance Supervisor Fiber Network Operations

We're seeking an experienced Installation & MaintenanceSupervisor to lead and coordinate day-to-day field operations for our Palmdale fiber network maintenance program. This role manages installation and maintenance crews, oversees ticket dispatch and resolution through the Network Operations Center (NOC), and ensures all Service Level Agreements (SLAs) are met or exceeded., * Lead installation and maintenance activities including residential, MDU, and commercial fiber installations.

• Manage daily ticket workflow from NOC - ensuring timely acknowledgment, dispatch, completion, and documentation.
• Supervise technicians performing drop installation, splicing, ONT testing, router installation, and 811 locates.
• Oversee maintenance and repair work related to city or utility projects and emergency restoration events.
• Ensure compliance with contractual SLAs for response time, installation success rate, and documentation accuracy.
• Review service credits, analyze performance metrics, and implement corrective measures to improve operational KPIs.
• Conduct site inspections, QA/QC audits, and ensure adherence to safety and branding standards.
• Maintain coordination with city inspectors, the Owner's representative (SNO), and subcontractors for field activities.
• Train and mentor crews to maintain readiness for same-day and next-day service repair tickets.
• Support asset control, inventory tracking, and monthly reporting as required under contract.
• All other duties as assigned

Do you have a valid Driver's License license?, Do you have experience in Restoration?, * 5+ years of experience managing fiber installation or maintenance operations (residential, commercial, or MDU).

• Strong understanding of fiber drops, ONT installation, splicing, and restoration procedures.
• Familiarity with 811 locates, NOC coordination, and ticket-based service workflows (e.g., Jira, FSM).
• Proven ability to meet service levels and manage crews under performance-based contracts.
• Excellent documentation, safety compliance, and leadership skills.
• Valid California driver's license and clean driving record.
• OSHA-30 certification preferred; Blue Badge or equivalent fiber certification a plus.

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Referral program
• Advancement and promotion opportunities

Pramira is a premier general contractor delivering safe, high-quality construction services across California. With deep expertise in buildings, electrical, and telecommunications infrastructure, we are proud to support some of the most vital industries that power our communities - from healthcare and industrial sectors to utilities and telecommunications networks. Rooted in a culture of safety, integrity, and operational excellence, Pramira combines industry-leading technology, field-proven processes, and a team of passionate professionals to execute complex projects on time and with precision. We're not just builders - we're trusted partners who value long-term relationships and take pride in the work we do. At Pramira, our people are our foundation. We invest in their growth, prioritize their well-being, and empower them to shape the future of the built environment. If you're looking for a company where your work matters, your voice is heard, and your career can thrive - you belong at Pramira. Join us. Let's build something better - together.