IT Service Management Professional

Join our dynamic team at Siemens Gamesa, where you will manage the operation of critical and non-critical business applications, enabling business digitalization. Imagine being at the forefront of operations delivery in E-Commerce and Customer Requirements Management (Polarion, DRIM) platforms, where your contributions will foster close collaboration among end customers and internal teams to achieve our common business goals. You will ensure the stable and efficient operation of these services, improve service delivery, and manage relationships with internal and external stakeholders of applications, ensuring service delivery in due quality and time while keeping costs under control. Your journey starts here, where every day brings new challenges and opportunities for growth!

How You'll Make an Impact

• You will manage and prioritize the daily operations and workflow of business applications to ensure optimal performance and resource utilization, serving as the point of contact for escalations.
• Collaborate with other service managers, IT application managers, business analysts, and business integration architects to continuously improve the stage of operations delivery in each application lifecycle. Collaboration with Finance is key to keeping business service costs under control and forecasting deviations properly.
• Lead or contribute to service improvement projects, designing and implementing changes to procedures and configurations to enhance application stability and efficiency.
• Optimize processes to ensure seamless operations delivery.
• Engage with key business stakeholders, software vendors, and service partners to ensure application availability and efficient performance.

Do you have experience in SAP?, Do you have a Bachelor's degree?, * You have a Bachelor's degree in technical or social sciences.

• Your experience includes significant experience (typically 5+ years) in IT application support, operations, or system administration, demonstrating progressive responsibility in a senior capacity.
• You possess ITIL framework knowledge or certification, along with technical knowledge of SAP e-commerce solutions, Polarion, and DRIM.
• Advanced proficiency in English is essential.

Our teams define strategy from a digital perspective, ensuring best practice industry-standard IT solutions and being responsible for their implementation in Sales, Execution, and Services areas, as well as ensuring their proper operation. Within SE WP DS SESV, the Application Management team (APM) focuses on smooth operations delivery for all the applications available in our Siemens Energy portfolio. Who is Siemens Gamesa? Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking talented individuals to join our team and support our focus on energy transformation. Find out how you can make a difference at Siemens Gamesa: Siemens Gamesa Careers Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character-no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards/Benefits Here are examples of the rewards and benefits Siemens Gamesa offers: * Opportunities to work with a global team * Opportunities to work on and lead a variety of innovative projects * Medical benefits * Remote/Flexible work * Time off/Paid holidays and parental leave * Continual learning through the Learn@Siemens-Energy platform * Access to a variety of employee resource groups https://jobs.siemens-energy.com/en_US/jobs   You must create an Indeed account before continuing to the company website to apply