NOC Engineer

Telent are looking for x2 NOC Engineer (Network Operations Centre Engineer), based out of the Farnborough office (GU14 7JP). This is a full-time, permanent opportunity, which will see you work hours 37.5 hours per week Monday-Friday (9:00am-5:30pm). Full eligibility for SC Clearance is required (including minimum UK residency requirements).

What you'll do:

• Provide remote technical support for the Network Services customer base, including troubleshooting, diagnosis, and data analysis of network infrastructure
• Offer clear and concise communication (verbal and written), ensuring updates are understood across all technical levels
• Support Telent's change management process and adhere to organisational policies, prioritising incidents based on business needs and impact
• Take technical ownership of incidents, ensuring effective case management, data collection, and customer satisfaction
• Notify customers and third parties of technical issues, outages, and remediation updates
• Develop trend analysis and root cause analysis to support Incident and Problem Management processes
• Review performance reports to identify trends and support continuous improvement and issue resolution

Do you have experience in Root cause analysis?, A proactive and collaborative individual with a strong interest in networking technologies and troubleshooting. You are keen to learn and develop your technical capability, able to communicate effectively with both technical and non-technical stakeholders, and comfortable working in a fast-paced operational environment. You take ownership of your work, prioritise effectively, and contribute positively within a team setting., * Previous experience within a NOC Engineering environment or similar troubleshooting/network support role

• Alternatively, experience within an IT Service Desk / Service Desk Engineer or similar triage-based role
• Relevant certifications such as CompTIA A+ (preferred), Network+, CCNA, JNCIA or Cisco certifications (desirable)
• Strong willingness to learn, develop and adapt to changing priorities and workloads
• Ability to work effectively within a team environment and respect processes
• Ability to commute to Farnborough Business Park location

Pulled from the full job description

• Employee discount
• Company pension, * 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

We are guided by our values and behaviours:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

Join us and help deliver critical infrastructure projects that make a real difference.