IT & Online Triage Co Ordinator

To be responsible for the IT infrastructure, system updates and third-party

developments at Heaton Moor Medical Group. As well as managing the online Triage

platform to ensure communication with patients and clinicians are managed effectively.

Responsible to, * To be able to lead and manage new and ongoing IT and Telephony projects. This

will mean dealing with external staff like Greater Manchester IT board and the

ICB.

• Produce search and reports on the clinical system for both nonclinical and

clinical staff.

• Manage and update Resource Publisher within the clinical system.
• Produce reports for the practice and PCN to help analyse data.
• To support the Heaton's PCN group in data reporting and projects overseen by

the Business and Operations Manager.

• Training and dissemination of information/ training packages to administrative

staff on existing and new IT projects.

• Manage the Online Triage platform, this will include training staff and signposting

and dividing the workload effectively.

• Dealing with patients on the Online Triage platform effectively within a set time

frame.

• Perform any other duties that may be required from time to time.

Do you have experience in Technical support?, * Must have an excellent knowledge of EMIS, DOCMAN, ACCURX and Microsoft

office applications.

• Willingness to work across all the sites that are within Heaton Moor Medical

Group and to travel.

• Must have Administration skills and experience.
• Professional appearance and outlook.
• Able to work under pressure to strict deadlines.
• Experience of multi-tasking/adaptability.
• Excellent communication skills, both verbal and written.
• Committed and reliable.
• Ability to prioritise work, work independently.
• Flexible with working hours.

Pulled from the full job description

• Annual leave
• Company pension
• Free flu jabs
• Company events