Network Cisco Specialist - 3rd Line

This role will see you taking ownership of complex incidents and changes, acting as a senior escalation point, supporting major projects, and serving as a technical SME across key Cisco technologies., * Own complex faults and changes through to resolution.

• Escalation point for 2nd Line engineers.
• Support customer and vendor engagements.
• Perform root cause analysis and problem management.
• Deliver network and security projects.
• Manage firmware upgrades, documentation, and DR testing.
• Mentor colleagues and contribute to technical development.
• Participate in an out-of-hours on-call rota.

• Cisco ISE
• Cisco DNA Center
• Cisco Wireless

Experience with NGFW technologies (Cisco Firepower, Palo Alto, FortiGate).

CCNP-level networking knowledge.

Strong understanding of:

• BGP, OSPF, EIGRP
• VLANs, STP, Trunking
• HSRP, VRRP, BFD

Packet capture and troubleshooting expertise.

Excellent communication and customer-facing skills.

Desirable

• Cisco CCNP Enterprise certification.
• Cisco Umbrella and SD-WAN experience.
• HPE Aruba exposure.
• Automation experience with Ansible and/or Python.
• Azure and AWS knowledge.
• MSP experience.