IT / Print Field Engineer - West UK (Print / Software / Xerox / HP)

• Install and Configure HP and Xerox multifunction printers, copiers, and production print devices at client sites.
• Implement Print Solutions, including secure print, follow-me printing, print management software (e.g., Xerox Workplace Suite, HP Access Control), and workflow automation tools.
• Deliver End-User Training on proper use of devices, secure printing practices, and use of print management or document solutions.
• Provide Break-Fix Support, troubleshooting hardware, software, and network-related printing issues.
• Carry Out Preventive and Periodic Maintenance, firmware upgrades, and system health checks on installed devices.
• Document Technical Processes, service activities, and solutions implemented, ensuring alignment with service-level agreements (SLAs).

Do you have experience in Network protocols?, We are seeking a skilled and experienced Field Engineer with strong all round knowledge of IT skills and printer knowledge with HP/Xerox (training will be given) to join our technical team. The successful candidate will be responsible for the installation, configuration, maintenance, and support of HP and Xerox print solutions-including high-end production equipment. This role involves both hands-on engineering work and analytical assessments, ensuring optimized performance and client satisfaction, * Minimum 3-5 years of experience supporting Xerox and HP printer environments, including production-class equipment.

• Proven experience with Xerox solutions (e.g. Workplace Suite).
• Solid understanding of print servers, network protocols, and integration with Active Directory/LDAP.
• Hands-on experience in device firmware upgrades, configuration utilities, and fleet management tools.
• Strong knowledge of Windows and Apple print architecture and troubleshooting methodologies.
• Ability to interpret technical manuals, service bulletins, and diagnostic tools.
• Excellent customer service skills, with the ability to work independently or as part of a field team.

Desirable:-

• HP Certified Technician.
• Xerox Solutions or Production Printer Certifications.

CompTIA A+, Network+, or equivalent IT certification., * Candidates must have Printer Installation experience with HP and Xerox

• Candidates must be able to Drive
• Candidates must be happy to travel in West UK to client sites, Bristol, Wales, Gloucester

Experience:

• Xerox: 2 years (required)
• HP: 2 years (required)
• Printer: 2 years (required)
• Field: 2 years (required)

Language:

• English (required)