dedicated SysOps Engineer

We're looking for a dedicated SysOps Engineer to maintain the stability, performance, and reliability of business-critical cloud applications. In this role, you will perform daily system monitoring, maintenance, health checks, and version upgrades while proactively identifying and resolving system anomalies, performance issues, and data inconsistencies. You will independently troubleshoot operational incidents, support major incident response activities, and contribute to post-incident analysis and documentation. The position requires close collaboration with security and compliance teams to provide audit evidence, implement corrective actions, and ensure compliance requirements are met. You will also work closely with sales and customer support teams to resolve customer technical issues through environment troubleshooting and log analysis., * * Perform daily monitoring, maintenance, and routine checks of SaaS business systems, including version upgrades. Detect and resolve system anomalies, slowdowns, and data inconsistencies.

• • Troubleshoot and resolve common system errors and operational issues independently. Assist with major incidents and complete incident documentation and post-mortem reviews.
• • Support the security and compliance team by providing audit evidence (logs, screenshots, access records) and implementing follow-up improvements as needed.
• • Respond quickly to customer technical issues in collaboration with sales and customer support teams (e.g., environment troubleshooting, log analysis).
• • Write maintenance scripts using Shell or Python (e.g., log rotation, health checks, batch operations) to improve efficiency.
• • Participate in on-call rotation and respond promptly to production emergencies.

• • Bachelor's degree in Computer Science or a related field.
• • Language: Fluent Chinese (Mandarin) required - ability to communicate effectively with headquarters. Work proficiency in English for local work environment.
• • Kubernetes: Experience with Kubernetes cluster operations - understanding of Pods, Services, Deployments, and common troubleshooting.
• • Middleware: Basic knowledge of Nginx, MySQL, Redis, Kafka - configuration and common issue resolution.
• • Scripting: Proficient in Shell or Python for maintenance scripts.
• • AWS Services: Familiar with EC2, RDS, S3, VPC, IAM (EKS experience is a plus).
• • Automation Tools: Familiar with Ansible or Terraform (experience is a plus).
• • Team Collaboration: Strong communication skills and ability to respond effectively to incidents and emergencies.
• • On-Call: Willing to participate in on-call rotation.

We offer comprehensive benefits packages including:

• • Medical, dental, vision, life, and AD&D insurance
• • Short & Long-term disability
• • 401(k) Plan with employer match
• • Paid vacation and paid holidays
• • Tuition and professional certification reimbursement
• • Employee Assistance Program
• • Internal employee recognition and rewards
• • Quarterly stipend for team building activities

PAX Technology is redefining the future of payments-and we're looking for bold thinkers, builders, and innovators to join us. As a global leader in payment solutions, we power millions of devices across 120+ countries, helping businesses deliver faster, smarter, and more seamless commerce experiences. We're not just building hardware-we're building solutions. With a dynamic ecosystem of partners, cutting-edge technology, and a relentless focus on innovation, we're transforming what's possible in payments. If you're ready to make an impact in a fast-moving, global tech environment, we want to hear from you.