IT Desktop Support Specialist

CBC is seeking an IT Support Specialist to join the IT team. This hands-on role provides end-user support across all CBC business lines, including broadcast television, radio, and live event operations where timely support is critical. The position is responsible for installing, maintaining, and troubleshooting IT systems, including Windows and Mac computers, mobile devices, and related hardware and software. The position will share responsibility for daily IT service desk operations and asset management. A strong foundation in IT support practices, excellent customer service skills, and the ability to maintain clear documentation are essential. The ideal candidate is proactive, communicative, and solutions focused. This is a junior level position.

Key Responsibilities and Essential Functions

• Provide responsive technical support to end users, ensuring a positive customer service experience.
• Manage IT service desk ticket lifecycle from initial report to resolution, escalating when necessary.
• Configure, deploy, and support PCs, monitors, tablets, and mobile devices (Windows, macOS, iOS, Android).
• Assist with PC imaging, staging, and deployment using enterprise deployment tools.
• Install and maintain hardware and software, including upgrades and troubleshooting.
• Provide remote and in-person support for technical issues.
• Create and maintain documentation, including user guides and internal procedures.
• Assist with corporate cellular service provider account management, including activations, upgrades, and plan changes.
• This position will rotate days working at different RDU offices and participate in a 24x7 on-call schedule.
• Maintain inventory and configuration records for hardware and software assets.
• Track software licensing and ensure compliance through accurate documentation.
• Identify and suggest opportunities for process automation.
• Use the ServiceDesk Plus Solution Management module to enhance the user support experience.
• Support and educate users on IT systems and best practices.

Do you have experience in Windows?, Do you have a Associate's degree?, * Fluency in spoken and written English with demonstrable ability to write clear and concise communications without the assistance of AI.

• 2+ years' experience in an IT Service Desk role or equivalent IT support.
• 2+ years' experience supporting Windows 10/11 computers. MacOS is a bonus.
• 1+ years' experience managing an IT ticketing system queue (e.g., ServiceNow, Remedy, or ServiceDesk Plus).
• 1+ years' experience creating and updating IT documentation for both IT and users.
• Assertiveness to get the data, deliverables, and results required.

Preferred Qualifications

• Excellent understanding of IT concepts: Operating systems, email, printers, Active Directory, networking, telephony, and/or cybersecurity.
• Hands-on experience with PC imaging, deployment, and staging workflows.
• Exposure to MDM platforms such as Mosyle, Intune, or equivalent.
• Relevant IT certifications: Microsoft preferred.
• ITIL Foundation certification (or willingness to pursue).
• Associate's degree or higher in a technical area.
• Understanding of user application support processes and procedures.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Capability to present information to audiences of varying sizes.
• Close vision and ability to differentiate colors for documents, tickets, charts, etc.
• Able to occasionally lift up to 35 pounds, move IT equipment, and install hardware.

Pulled from the full job description

• Pet insurance
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Competitive salary based on experience.
• Benefits package including:

• Comprehensive health insurance plan options
• Vision and Dental Insurance
• Company sponsored life insurance
• Numerous voluntary benefit options - legal plans, pet insurance, discounted home and auto and more!
• 401K with company match
• Generous paid time off
• 9 paid company holidays

• Opportunities for professional development and career growth.
• Dynamic and inclusive work environment with a supportive team culture.
• Exciting projects and growth opportunities within a leading organization.
• Opportunities to attend free local events, such as sporting events, concerts, shows, and more.

Capitol Broadcasting Company is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CBC Statement: Capitol Broadcasting Company, Inc. is a diversified communications leader which owns and/or operates WRAL-TV, WRAZ-TV, WRAL News+ (WNGT-CD), WRAL-FM, WRAL-HD2, WCMC-FM, WCMC-HD1, WDNC-AM, WCMC-HD2, WCMC-HD3, WCMC-HD4, Microspace Communications, and Capitol B Creative in Raleigh, NC; WILM-TV, WILT-LD and Sunrise Broadcasting in Wilmington, NC; The Durham Bulls Baseball Club, Bull City Hospitality, and the Coastal Plain League in Durham, NC; The Holly Springs Salamanders in Holly Springs, NC; the Zebulon Devil Dogz in Zebulon, NC; the American Underground startup hub and workspace in Durham, NC; and real estate interests including the American Tobacco Historic District in Durham, NC, and Rocky Mount Mills in Rocky Mount, NC.   You must create an Indeed account before continuing to the company website to apply