IT Support Analyst

We're seeking a motivated IT Support Specialist to join our Philadelphia office. This is a full-time, onsite position providing hands-on technical support to internal users in a professional business environment. The ideal candidate is someone who enjoys troubleshooting, communicating with end users, and ensuring reliable day-to-day technology operations., * Provide Tier 1-2 technical support for desktop, laptop, and peripheral devices.

• Troubleshoot hardware, software, and networking issues in a Windows-based environment.
• Install, configure, and maintain user workstations, printers, and related IT equipment.
• Support Office 365 applications, VPN access, and basic Active Directory tasks (password resets, account provisioning).
• Track, document, and resolve support requests via the ticketing system.
• Assist with new employee setups, imaging, and hardware refreshes.
• Escalate complex issues to higher-level engineers as needed, ensuring timely resolution and communication.
• Maintain high standards of professionalism, customer service, and confidentiality.

• A+ Certification required.
• 3+ years of IT support experience in a professional environment (corporate, academic, or healthcare setting preferred).
• Strong working knowledge of Windows 10/11, Microsoft 365, and common business applications.
• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Excellent communication, organization, and problem-solving skills.
• Ability to lift up to 40 lbs. and perform occasional hardware moves or setups.
• Must be able to work onsite Monday-Friday, 8:00 AM - 5:00 PM.

401(k), Health insurance, Paid time off, Vision insurance, Dental insurance Full-time Monday to Friday Philadelphia, PA 19103