Amazon Connect Developer (Lambda + Lex

Amazon.com, Inc.
Atlanta, United States of America
27 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Atlanta, United States of America

Tech stack

Java
Amazon Web Services (AWS)
Amazon Web Services (AWS)
Cloud Engineering
Code Review
Computer Telephony Integration
Software Debugging
DevOps
Amazon DynamoDB
Identity and Access Management
Python
Routing
Node.js
Scrum
Software Engineering
Systems Integration
Amazon Connect
Enterprise Software Applications
Chatbots
Software Troubleshooting
AWS Lambda
Backend
GIT
Cloudformation
Bots
Cloudwatch
Api Gateway
REST
Amazon Web Services (AWS)
Terraform
Amazon Lex
User Administration
Jenkins

Job description

We are seeking experienced Amazon Connect Developers with strong expertise in AWS Lambda, Amazon Lex, and DevOps practices to support a leading Banking client in Atlanta, GA. The ideal candidate will be responsible for designing, developing, and maintaining cloud-based contact center solutions using Amazon Connect and related AWS services., * Design, develop, and implement contact center solutions using Amazon Connect.

  • Create and maintain call flows, routing profiles, queues, contact flows, and customer interaction workflows.
  • Integrate Amazon Connect with backend systems using AWS Lambda functions.
  • Develop and optimize conversational AI/chatbot solutions using Amazon Lex.
  • Build REST API integrations with third-party and enterprise applications.
  • Troubleshoot and resolve contact center application issues and performance bottlenecks.
  • Implement CI/CD pipelines and automate deployment processes using DevOps tools and AWS services.
  • Collaborate with business stakeholders, architects, and support teams to gather and implement requirements.
  • Ensure security, compliance, and best practices within AWS cloud environments.
  • Participate in code reviews, testing, deployment, and production support activities.

Requirements

  • 8+ years of software development experience.
  • 5+ years of hands-on experience with Amazon Connect.
  • Strong experience in:
  • Amazon Connect Contact Flows
  • Routing Profiles
  • Queues and User Management
  • Contact Center Integrations
  • Strong hands-on experience with AWS Lambda.
  • Experience developing and maintaining Amazon Lex chatbots/voice bots.
  • Knowledge of AWS services including:
  • API Gateway
  • S3
  • CloudWatch
  • DynamoDB
  • SNS/SQS
  • IAM
  • Experience with Python, Node.js, or Java for Lambda development.
  • Strong understanding of AWS security and cloud architecture best practices.
  • Experience with Git, Jenkins, Terraform, CloudFormation, or similar DevOps tools.
  • Experience implementing CI/CD pipelines.
  • Strong troubleshooting and debugging skills., * Banking or Financial Services industry experience.
  • AWS Certifications (Developer Associate, Solutions Architect, DevOps Engineer).
  • Experience with Contact Center modernization initiatives.
  • Knowledge of IVR, CTI, Voice/Chat integrations, and customer experience platforms.
  • Experience with Agile/Scrum methodologies.

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