Desktop Support Technician

The Desktop Support Technician provides high-level technical support for end users, ensuring reliability, security, and performance of end user devices and applications. This role supports a diverse user base, including executives and VIPs, and requires strong customer service and technical troubleshooting skills.

Essential Duties

· Resolve Service Desk incidents and requests within SLA

· Provide face-to-face and virtual end user support

· Deploy systems, equipment, applications, and updates

· Troubleshoot WAN/LAN/Wi-Fi issues and support infrastructure projects

· Manage hardware inventory and coordinate replacements

· Support telephony, video conferencing, and breakroom equipment

· Maintain documentation and knowledge base articles

· Provide end user training as needed

· Maintain AD/Entra ID profiles, groups, and access provisioning

· Identify automation opportunities to improve support operations

Do you have experience in macOS administration?, Do you have a Bachelor's degree?, · 3-5+ years as a Desktop Support Technician

· Experience supporting 300-500+ user environments

· 2+ years hardware troubleshooting in manufacturing

· 2+ years Active Directory maintenance

· Experience supporting executives and VIPs

· Hands-on support for Windows 10/11 and macOS

Skills & Certifications

· CompTIA A+ or MCDST preferred

· Bachelor's degree in a technical discipline required

· Strong analytical and problem-solving skills

· Excellent communication and customer service skills

· Adaptability and willingness to learn evolving technologies

Technical Skills

· OS: Windows 10/11, macOS, basic Linux

· Suites: O365, SharePoint, G Suite, Exchange

· Endpoint tools: Intune, JAMF, SCCM, NinjaOne

· Identity: AD, Azure AD

· Networking: TCP/IP, DNS, DHCP, VPN, 802.1x

· Ticketing: ServiceNow, Jira Service Management

· Hardware: PC/Mac, mobile devices, peripherals., * How many years of hands-on experience do you have with Intune, JAMF, SCCM, or NinjaOne for endpoint management?

* How many users have you supported in your environment, and have you provided VIP/executive desktop support? * How many years of experience do you have troubleshooting Windows/macOS, Active Directory, and network issues (LAN/Wi-Fi/VPN)?