IT Assistant

We are seeking a motivated and detail-oriented IT Assistant to provide day-to-day support for our technology systems and users. This entry-level position will assist with troubleshooting hardware and software issues, setting up equipment, maintaining inventory, and supporting various IT projects., * Provide technical support for desktops, laptops, mobile devices, printers, and peripherals

• Troubleshoot hardware, software, VPN, and email-related issues
• Set up and deploy new computers, phones, and user accounts
• Assist with employee onboarding and offboarding processes
• Manage Microsoft 365 accounts, permissions, and licensing
• Support mobile device management and company-issued cell phones
• Maintain inventory of IT equipment and accessories
• Document issues, resolutions, and IT procedures within the ticketing system
• Assist with conference room technology and office equipment setup
• Maintain organized IT documentation and asset records
• Escalate complex technical issues when necessary

Do you have a valid Driver's License license?, Do you have experience in Windows?, The ideal candidate has strong customer service skills, a willingness to learn, and an interest in developing a career in Information Technology., * 1-3 years of IT support or help desk experience

• COMPTIA A+ Certified
• Strong troubleshooting and problem-solving skills
• Experience with:
• Microsoft 365 Admin Center
• Windows 10/11
• Active Directory / Entra ID
• Printers and scanners
• Mobile device support (iPhone/iPad)
• VPN and remote access support
• Familiarity with ticketing systems and remote management tools
• Excellent communication and customer service skills
• Ability to prioritize tasks and manage multiple requests
• Valid driver's license and reliable transportation preferred

Preferred Skills

• Experience with:
• Kaseya or similar RMM tools
• IT Glue or documentation platforms
• Basic networking concepts
• VoIP/phone systems

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance