Technical Analyst - Urgently Hiring!

In this role, you'll provide advanced technical support for our business customers, monitor critical network and data center systems, and play a key role in delivering the reliable service our customers depend on every day., As a Technical Analyst, you'll serve as a critical member of our 24/7 support organization, supporting SMB, Enterprise, Wholesale, Strategic Enterprise, and Data Center customers., * Provide advanced Tier II technical support for WOW! Business products and services, including voice, internet, cloud, managed services, fiber, and data center solutions.

• Troubleshoot and resolve complex customer-impacting issues across network, voice, and data environments.
• Coordinate with customers, vendors, network administrators, technicians, and internal teams to drive issue resolution.
• Respond to service tickets and customer inquiries while maintaining accurate documentation.
• Monitor customer and internal networks, servers, storage environments, and applications.
• Identify, isolate, and communicate service-impacting events quickly and effectively.
• Support Data Center operations, including:
• Security systems
• Power infrastructure
• HVAC systems
• Hands-and-feet support
• Equipment receiving and shipping processes
• Assist with testing, implementation, and support of new products and services.
• Maintain compliance with ticket management, operational procedures, and data center security standards.
• Generate reports and documentation to support operational effectiveness and service quality.

Do you have experience in Customer communication?, Are you passionate about technology, networking, and solving complex problems? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, WOW! is looking for a Technical Analyst - Commercial to join our team in our Columbus Data Center., * Minimum 2 years of telecommunications, networking, technical support, or call center support experience

• Strong analytical, troubleshooting, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work scheduled shifts in a 24/7 operation and participate in on-call rotations as needed

Preferred Qualifications

Industry certifications such as:

• CCENT
• CompTIA Network+
• SIP School Certification
• Equivalent telecommunications or networking certifications

Technical Knowledge

Experience or familiarity with:

• TCP/IP
• DNS
• DHCP
• IPv4/IPv6
• VoIP and SIP technologies
• WAN, LAN, VLAN, and VPN environments
• Network monitoring and troubleshooting tools
• Telecommunications services and customer-premise equipment
• CLI (Command Line Interface) troubleshooting
• RF and HFC network technologies (a plus)

Pulled from the full job description

• Referral program
• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount, * Pay: Starting at $26.50/hour, based on experience
• Schedule: Tuesday-Saturday | 5:00 AM - 2:00 PM
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Tuition Reimbursement
• Career Growth & Development Opportunities, * Sitting, standing, walking, bending, and reaching throughout the workday
• Frequent computer and keyboard use
• Lifting and carrying equipment occasionally
• Climbing ladders as needed
• Close visual focus for monitoring systems and technical equipment

Ready to Build Your Career with WOW!?

If you're a technically curious professional who enjoys solving problems, supporting customers, and working with advanced networking technologies, we'd love to hear from you.

Pay: From $26.50 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance