Technical Support Analyst - Entry

Under close supervision, provides technical support for computer systems and networks to ensure top-tier service for Pueblo County users. Addresses a wide spectrum of technical problems involving hardware, software, telecommunications networks, Local Area Networks (LANs), Wide Area Networks (WANs), and desktop computers, whether on-site or remote. Offers technical support, advice, and assistance to Pueblo County staff and customers. Evaluates user requirements, resolves technical problems, and collaborates with Information Technology teams to deliver solutions via phone, email, remote connection, or on-site visits., * Installs, maintains, and troubleshoots current hardware, software, and peripherals. Configures computer workstations and peripherals, and manages smartphone ordering and maintenance for all end users within the organization.

• Enters and documents all pertinent data related to the Work Order System and other associated Information Technology Service (ITS) processes-records detailed knowledge of events from incident creation to closure, problems, known errors, workarounds, and resolutions for future reference.

• Researches new software and hardware products to support the annual technology equipment refresh process for desktop computers, printers, telephone equipment, cellphones, radios, and software.

• Travels independently to establish, configure, test, maintain, operate, and troubleshoot audiovisual and technical equipment as required. Configures and troubleshoots smartphones.

• Performs training, maintenance, and operation of the Public Safety Outdoor Warning and Emergency Alert System as needed.

• Supports emergency management operations, including exercises and real-world emergencies, as needed.

• Conducts maintenance on the Sheriff Mobile Command Unit as required.

• Performs additional tasks as assigned, including filling in for other staff as necessary and/or required., One Personal Day (County employees will have one paid personal day off in 2026. This paid day off is to be chosen by the employee and approved by their Elected Official or Department Director.)

• = Regular Part-Time Employees who are scheduled to work on a 2026 Holiday will receive Holiday Pay for two (2) of the Holidays of their choice (marked with the single asterisk * above) as approved by their Elected Official or Department Director

• When a holiday falls on a Saturday, Friday will be celebrated as the County holiday

• When a holiday falls on a Sunday, Monday will be celebrated as the County holiday

• Early releases are at the discretion of the Elected Official or Department Director and may vary based on the operational needs of their offices/departments.

• All time off work taken by County employees for the days designated as Early Release shall be considered holiday time off for purposes "worked time" in determining Overtime in accordance with the Fair Labor Standards Act (FLSA).

• If an employee is absent the day preceding or following the holiday without prior approval, the employee will not be paid for the holiday

• The following time off types will not contribute to the daily or weekly overtime calculation: Unpaid Days Off, Unpaid Personal Days, and Unpaid Early Release Days.

• Any employee that is required to work by their supervisor on a designated Unpaid Day Off, a designated Unpaid Personal Day or during a designated Unpaid Early Release period shall be paid for work required and performed during such days and periods.

• No employee may work during an Unpaid Day Off, an Unpaid Personal Day, or during an Unpaid Early Release period without the express authorization of their supervisor. This Resolution contemplates and authorizes supervisors to direct work during Unpaid Days Off, Unpaid Personal Days, or Unpaid Early Release Periods for community safety and County government essential activities such as snow removal, social worker visits for child welfare and other family emergencies, response to emergency calls by facilities and fleet employees, and required court appearances by County employees.

• For weeks in which an Unpaid Day Off or an Unpaid Early Release takes place, County Exempt employees are designated as Non-Exempt employees under the Fair Labor Standards Act. Those employees so designated will be required to clock in and out of work via email to their Director for all days worked during weeks that include an Unpaid Day Off.

• No employees shall be permitted to work over 40 hours during a week that includes an Unpaid Day Off or an Unpaid Early Release without the express written authorization of their Director or Elected Official.

*** The above 2026 Holiday Schedule Resolution was originally approved by the Board of County Commissioners on December 15th, 2025 and then revised on February 12th, 2026 & March 12th, 2026***, Coverage pays 60% of your wages up to $4,800 with a 90-day waiting period.

Your monthly cost = (monthly pay)/100 x 0.410

BASIC LIFE AND AD&D BENEFIT (required) Employees are required to purchase the basic option for $3.10, however, they may elect to purchase additional coverage.

FLEXIBLE SPENDING ACCOUNT (optional) This benefit allows you to pay for certain expenses (medical and/or dependent care needs) with "pre-tax" dollars. You specify the dollar amount you would like deducted from your monthly paycheck (minimum of $25), then when you incur an eligible expense, you pay it. Then you submit a claim form and original receipt for reimbursement.

Note: According to IRS rules, any funds left in your FSA account(s) at the end of the year cannot be returned to you. They are considered "use or lose" funds.

ADDITIONAL INSURANCES/BENEFITS (optional)

• Optional Life Insurance
• Spouse/Dependent Life Insurance
• Other Self-Funded Retirement Plans

Do you have a valid Driver's License license?, Do you have experience in Research?, Do you have a Associate's degree?, * Associate's Degree In computer science, business systems support, computer information systems (CIS), or a related field Preferred, * Minimum of one (1) year or more installing, troubleshooting, and repairing computer systems, hardware, software, audio/video, and peripherals Preferred, * Valid Driver's License upon the date of hire AND valid Colorado Driver's License 60 days of hire Required

• Criminal Information Justice Systems (CJIS) Certification 30 days of hire Preferred
• A+ Certification CompTIA (The Computing Technology Industry Association) or an accredited program or course upon the date of hire Preferred

SPECIAL REQUIREMENTS:

• Must successfully pass background check.
• Must successfully pass post job offer physical examination.

NOTE: For preferred qualifications, the substitution of any combination of relevant and related education, training, and/or experience that provides the required knowledge, skills, and ability may be considered, including by way of example, specific experience or skill-based qualifications that may substitute for certain educational requirements, or a combination of relevant education and experience including supervisory experience.

***Must successfully pass a background check.

Pulled from the full job description

• Paid parental leave
• AD&D insurance
• Parental leave
• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance, * Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
• Generous Vacation and Sick Leave Accrual
• Remote & Hybrid working opportunities / Not Applicable for this position
• County Retirement Program
• Autonomy to grow and find your career path with supportive leadership
• Truly inclusive and diverse environment
• Fitness Center (Historic Pueblo Courthouse Building)
• May be eligible for up to 12-weeks Paid Parental Leave Benefits (full-time employees), * Upon initial date of hire: earn eight (8) hours per month with a maximum accrual of 144 hours.
• After 5 years: earn twelve (12) hours per month with a maximum accrual of 216 hours.
• Ater 10 years: earn sixteen (16) hours per month with a maximum accrual of 288 hours.

RETIREMENT All Regular Full-Time employees and Elected Officials are required to participate in the County Retirement Plan upon completion of one (1) month of continuous employment. A pre-tax deduction of 8.25% will be deducted from the employee's monthly pay.

EMPLOYER MEDICAL CONTRIBUTION
Pueblo County's contribution toward the purchase of your benefit options on a tiered approach and based on which medical plan you elect.

If Benefit Selections:

 * Are greater than the employer contribution dollar amount, the difference is deducted from paycheck
 * Are equal to the employer contribution dollar amount, there is no effect on pay
 * Are less the employer contribution dollar amount, additional pay or cash back is not optional, Medical, Dental, & Vision Rates are for the 2026 Plan Year (effective January 1st, 2026)