Implementation Specialist

We are seeking a Implementation Specialist to support our sales and project management teams by ensuring all equipment deployments are properly planned, configured, and executed.

This role is critical to delivering a smooth customer onboarding experience. You will be responsible for performing site surveys, pre-installation configuration, light technical setup, and end-user training, allowing our service technicians to focus on core mechanical/service work., * Conduct on-site surveys for new customer installations

• Gather and document critical technical information including:
• Device make/model and fleet details
• Network information (IP addresses, subnet, gateways)
• Scan-to-email (SMTP) settings
• Address books and user workflows
• Coordinate with the Project Manager to prepare installations
• Pre-configure devices prior to deployment to ensure plug-and-play setup
• Program:
• Scan workflows (email, folder, etc.)
• Print drivers and default settings
• Device address books and user access
• Provide on-site customer training during and after installation
• Ensure a clean handoff to service/technician teams
• Troubleshoot basic connectivity and configuration issues
• Maintain accurate documentation of each deployment

Do you have a valid Driver's License license?, Do you have experience in Customer communication?, This is an ideal role for someone who is technically inclined, detail-oriented, and comfortable working directly with customers., * 1-3 years of experience in a technical support, field service, or IT-related role preferred

• Strong understanding of basic networking concepts (IP addresses, DNS, SMTP, etc.)
• Experience with copiers/MFPs, print environments, or IT services is a plus
• Comfortable working in a customer-facing environment
• Strong communication and organizational skills
• Ability to manage multiple projects and deadlines
• Valid driver's license and reliable transportation

Pulled from the full job description

• Opportunities for advancement, * Competitive base salary (based on experience)
• Performance-based incentives
• Career growth into Project Management, Technical Services, or Solutions Engineering

Why Join ImpactWest

• High-growth company with significant career advancement opportunities
• Exposure to multiple technology verticals (Print, IT, UC, Security)
• Work alongside experienced sales, technical, and operations leaders
• Fast-paced, team-oriented environment

What this role is NOT

This is not a warehouse or delivery position. This is a technical, customer-facing role that plays a key part in the success of every deal we install.

Pay: $60,000.00 - $70,000.00 per year

ImpactWest is a rapidly growing business technology solutions provider delivering Managed IT, Cybersecurity, Unified Communications, A3/A4 Print Solutions, and Physical Security systems. As an authorized provider and reseller of Impact Networking, we bring enterprise-level technology solutions to organizations across the region while maintaining a high-performance, customer-first culture. We are building a best-in-class operations team to support our sales organization and ensure a seamless customer experience from sale to installation.