Principal End User Experience / Desktop Automation Engineer - TS/SCI w/Poly

Principal End User Experience / Desktop Automation Engineer We are seeking a hands-on End User Experience Engineer with strong scripting and endpoint administration experience to support enterprise desktop environments. This role focuses on automation, operational analytics, and improving end-user performance through data-driven insights and tooling integration. The ideal candidate blends desktop engineering expertise with scripting, data analysis, and Splunk-based observability to improve endpoint health, performance, and user experience. How an Principal End User Experience / Desktop Automation Engineer will make an impactDevelop and maintain automation solutions usingscripting (PowerShell, SQL, SQLite, SCALE, etc) to support endpoint management and operational workflowsAdminister and support enterprise desktop environments (Windows preferred)Create and maintain SQL queries and data sets to analyze endpoint performance and user experience metricsLeverage analytics frameworks to identify trends, anomalies, and improvement opportunities across the desktop environmentUtilize Splunk dashboards, searches, and alerts to monitor endpoint health and operational KPIsIntegrate desktop tooling (SCCM, 1E, Intune, Tanium, etc.) with analytics platforms for centralized visibilityAutomate remediation actions based on data-driven thresholds and performance indicatorsCollaborate with infrastructure, operations, and service desk teams to improve end-user experienceBuild dashboards and reports for leadership and operational teamsDocument automation workflows, scripts, and analytics models What Youll Need to SucceedEducation:Bachelors degree (BA/BS)Experience:8+ years of related experience of endpoint engineering, desktop engineering, or end-user experience rolesRequired Skills:Strong scripting experienceDesktop administration / endpoint engineering experienceExperience queryingdata using SQL/ SQLiteExperience analyzing operational or performance dataTroubleshooting Windows endpoint issues at scaleExperience building automation for operational efficiencyExperience Requirements:Strong hands-on automation and scripting backgroundExperience supporting large-scale enterprise environmentsPreferred Skills:Splunk power user experience (search, dashboards, alerts)Experience working with endpoint management platforms (SCCM, Intune, 1E, Tanium, etc.)Experience with endpoint analytics frameworksExperience building data pipelines for operational metricsFamiliarity with user experience monitoring toolsExperience integrating multiple endpoint tools into a single analytics viewKnowledge of ITSM-driven automationLocation:Annapolis Junction, MDSecurity Clearance:TS/SCI with PolygraphCitizenship:US Citizenship requiredCertification Required: DoD 8570 IAT Level II certified GDIT Is Your Place401(k) with company matchComprehensive health and wellness benefitsInternal mobility team dedicated to helping you grow your careerProfessional development, including paid education and certificationsAccess to cutting-edge technology and tools to expand your skills#MD_2026Alumni