MAC Team Network Engineer

• Develop and maintain a proficient team to execute MACs in accordance with established procedures and service level agreements (SLAs).
• Utilize existing bench stock materials to complete MAC tasks efficiently, including port activations, deactivations, VLAN extensions, VPN configurations, and other network-related activities.
• Follow JSP's change management process to track and execute MACs via service request tickets, ensuring compliance with customers' voice, video, and data requirements.
• Conduct root-cause analysis on recurring problems related to MACs, networks, and systems, and include findings in the Monthly MAC Report.
• Track MAC requests via service request tickets and maintain accessibility of the tracking system for customers and government oversight.
• Respond, coordinate, and manage all Change Requests (CRQs) for additions, removals, and modifications to the Government Furnished Equipment (GFE) maintenance coverage.
• Update the Configuration Management Database (CMDB) and prepare monthly summary reports of Moves, Adds, and Changes performed.
• Treat customer requests that are out of scope of MACs as new project Engineering Change Proposal (ECP) requests.
• Provide additional effort for Voice MACs, including Line Provisioning, Phone deployment, migration from TDM to VoIP services, and programming call tree and Interactive Voice Response functionality on the ACDS.
• Monitor network performance, make recommendations for improvement, and ensure compliance with Performance Work Statements (PWS), MOAs/MOUs, and SLAs.
• Document and report repair actions in ticketing systems, using Government-provided tools for Performance and Fault Management.

• Experience:

• 5-10 years' experience

• Certifications:

• DoD Approved 8570 Baseline Certification: Category IAT Level II o CCNA Security o CySA+ o GICSP, + Network Administrator / Engineer Certification

• Computing Environment Certification (one of the following): o Cisco Certified Network Associate (CCNA) o Another DoD 8570 Certificate

• Clearance: Must possess Top Secret/SCI clearance, While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays., The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Arlington, VA
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

We are seeking a MAC Team Network Engineer to join our team supporting DISA JSP ETM in Arlington, VA. T ekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.