IT Support Specialist

• Provide first- and second-line support (remote and on-site), focusing on maximizing first-call resolution
• Analyze, record, and track incidents, service requests, and problems
• Act as a primary liaison with customers and stakeholders for support-related issues
• Support PC environment setup, reconfiguration, and installations
• Document operational procedures and create technical knowledge base content
• Perform service desk operations, application testing/administration, and coordinate with system and database teams, + Net expenses

• Company car or mobility budget (whatever works best for you)
• Health insurance
• Meal vouchers
• Pension plan
• Eco vouchers from €250/year.
• A flex plan where you can buy extra days off, update your insurance or buy home office supplies.
• 32 vacation days + Bank holidays.

• Highly autonomous and broadly IT skilled
• Very good skills in all of the MS office applications
• Very good skills with end user computers and, more specifically, Windows computers
• Good understanding of the main mobile devices platforms and core mobile applications
• Fluent in both English/French both written and oral

Pulled from the full job description

• Company car
• Food allowance
• Eco vouchers

Capgemini ist einer der weltweit führenden Anbieter von Management- und IT-Beratung, Technologie-Services und Digitaler Transformation. Als ein Wegbereiter für Innovation unterstützt das Unternehmen seine Kunden bei deren komplexen Herausforderungen rund um Cloud, Digital und Plattformen.