Business Transformation Manager

Can you bring a track record of delivering meaningful operational change or continuous improvement within a customer-focused or service environment?

Have you used digital systems to enhance service delivery, contributing to improvements, upgrades or new system implementations that make a real difference?

Do you enjoy working collaboratively with a wide range of stakeholders and using your skills to create clear, practical processes and guidance that support effective delivery?

If so, we’d love to hear from you!

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance., Play a key role in the Maritime and Coastguard Agency (MCA), delivering the UK’s maritime safety policy and supporting seafarers and global shipping. Within the UK Customer Maritime Services directorate, you’ll join the Business Transformation team, driving continuous improvement, digital innovation and operational change. You will lead initiatives to modernise services, embed automation and AI solutions, and enhance customer and user experience, working collaboratively across operational, technical and stakeholder teams to deliver efficient, resilient and future-ready maritime services., * Plan and deliver operational change and manage continual improvement within the Seafarer Operations team. This is a customer contact centre environment involving the processing of applications using Microsoft Dynamics 365 and related digital systems.
• Identify and prioritise improvement opportunities using data, operational insight and feedback to improve efficiency and the customer experience.
• Support the implementation of new or enhanced digital systems including business readiness, training support and user guidance.
• Engage with a wide variety of internal and external stakeholders including Seafarer Operations, IT, marine offices, procurement and suppliers to support change delivery.
• Develop comprehensive and coordinated activity plans for the development of new systems as well as enhancements and maintenance of existing systems.
• Conduct thorough system testing prior to implementation, both for newly developed systems and following maintenance or enhancements to existing systems.
• Support change adoption across operational teams, working with the training and development team to ensure communication, training and engagement are effective and that change activity follows agreed governance standards.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public., Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

https://www.youtube.com/watch?v=gkR_okX2T1U

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Occasional travel to other offices will be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details)., We'll assess you against these behaviours during the selection process:

• Working Together
• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing, At interview stage, you will be assessed against the following Success Profile elements:
• Behaviours – Changing and Improving, Making Effective Decisions, Communicating and Influencing, Working Together
• Strengths

You will also be required to create and deliver a presentation to assess the Behaviour Communicating and Influencing. Guidance will be provided if you are invited to interview.

The interviews will take place week commencing 13th July 2026.

This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site .

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change

Further information on the selection process

We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

• Hate speech or discriminatory behaviour
• Threats or acts of violence
• Illegal activity or substance misuse
• Sexually explicit material
• Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. It’s not about judging your personality or lifestyle - it’s about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail what’s being looked at and how your data is handled securely and fairly.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., All External applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour

Threats or acts of violence

Illegal activity or substance misuse

Sexually explicit material

Extremist views or affiliation

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public.

Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. It’s not about judging your personality or lifestyle—it’s about checking for potential red flags that might affect the role or company culture.

If you have questions or concerns about the social media check, we would be happy to explain in more detail what’s being looked at and how your data is handled securely and fairly.

Feedback Feedback will only be provided if you attend an interview or assessment., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

To be successful in this role you will need to have the following experience:

• Proven experience of planning and delivering operational change or continual improvement in a customer facing or operational service environment.
• Experience of working with digital systems to support service delivery, including contributing to system change, enhancement or implementation activity.
• Demonstrable experience of engaging and working effectively with a wide range of stakeholders to deliver change, including operational teams, digital or IT colleagues and external suppliers.
• Experience of designing, documenting and maintaining clear process flows, guidance and run books to support consistent service delivery.
• Experience of coordinating or contributing to project activity, including planning, governance and assurance in line with organisational standards., * Proven experience of planning and delivering operational change or continual improvement in a customer facing or operational service environment.
• Experience of working with digital systems to support service delivery, including contributing to system change, enhancement or implementation activity.
• Demonstrable experience of engaging and working effectively with a wide range of stakeholders to deliver change, including operational teams, digital or IT colleagues and external suppliers., Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Alongside your salary of £35,663, Maritime and Coastguard Agency contributes £10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at DfT and its agencies .