IT Service Desk Analyst

The successful IT Manager will be responsible for managing IT services, overseeing support operations, leading technical staff, managing third-party suppliers, and ensuring the smooth delivery of IT across the business. This role offers a varied mix of leadership, operational management, stakeholder engagement, and hands-on technical involvement when required., As an IT Manager, you will:

• Lead and manage the day-to-day IT function
• Oversee Service Desk and End User Support operations
• Manage, mentor, and develop IT team members
• Act as the escalation point for complex technical issues
• Manage relationships with external suppliers, vendors, and technology partners
• Monitor and improve IT service performance across the organisation
• Ensure incidents, requests, and problems are managed effectively
• Support infrastructure, cloud, and business systems environments
• Lead IT projects, upgrades, and continuous improvement initiatives
• Assist with IT budgeting, forecasting, and technology planning
• Work closely with senior stakeholders to align IT services with business needs
• Ensure IT security, governance, and compliance standards are maintained, With over 25 years of experience, we work closely with some of the region's most sought-after employers and provide candidates with:
• Access to exclusive opportunities not available elsewhere
• Specialist IT recruitment expertise
• Honest market insight and career guidance
• Interview preparation and feedback
• Ongoing support throughout the recruitment process

To be considered for this IT Manager opportunity, you should have:

• Previous experience in an IT Manager, IT Operations Manager, IT Support Manager, or similar leadership role
• Proven experience managing Service Desk or IT Support teams
• Strong people management and leadership skills
• Experience managing third-party suppliers and service providers
• Knowledge of Microsoft technologies including:

• Microsoft 365
• Active Directory
• Azure
• Intune
• Windows Server

• Strong understanding of infrastructure, networking, and end-user support environments
• Experience managing IT projects and service improvement initiatives
• Excellent communication and stakeholder management skills, * ITIL certification
• Previous experience within a multi-site environment
• Experience managing outsourced IT services
• Exposure to cyber security and governance frameworks
• Project management experience

VANRATH are delighted to be partnering with a highly respected organisation in Belfast to recruit an experienced IT Manager. This is an excellent opportunity for a driven technology professional to take ownership of the IT function, leading day-to-day operations while supporting the organisation's wider technology goals.