VodafoneThree - Transformation Lead

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team., This role is responsible for ensuring the quality and reliability of our products. As a customer advocate, this individual is responsible for reporting on, identifying, triaging, and facilitating the resolution of bugs in collaboration with engineering teams. The ideal candidate is passionate about improving user experience, diligent in reporting issues, and effective in communicating updates to both technical and leadership teams. This role is suited for someone eager to learn, detail-oriented, and enthusiastic about supporting continuous improvement initiatives.

• Lead end to end transformation initiatives - Shape, structure and drive initiatives from problem framing through delivery, adoption and value realisation, aligned to ND&I strategic outcomes.
• Translate strategy into executable change - Convert high level priorities and complex challenges into well defined transformation opportunities with clear scope, success measures and pathways.
• Cross functional orchestration - Work across ND&I functions and other Network domains to align stakeholders, coordinate inputs and resolve blockers.
• Shape innovation and improvement opportunities - Identify and assess opportunities across tooling, automation, AI, data, process and ways of working, turning them into structured, scalable initiatives.
• Lead adoption and behavioural change within initiatives - Own the change and adoption components embedded in transformation work, ensuring people, processes and roles are ready for sustained adoption.
• Partner with the L5 Change Manager where specialist change expertise, communications or complex behavioural interventions are required.
• Define and track initiative level value- Create baselines, measures and value tracking for each initiative. Provide transparency on performance, outcomes and benefits throughout the lifecycle.
• Influence and align stakeholders - Manage senior stakeholder expectations, create clarity, facilitate alignment and maintain momentum around shared outcomes.
• Provide structured insights and decision support - Synthesise findings, risks and options into clear, outcome focused recommendations for ND&I leadership.

• Experience delivering business or digital transformation in complex operational, engineering or infrastructure environments.
• Strong systems-thinking skills, able to connect process, technology, data, people and operating model.
• Demonstrated ability to structure ambiguous problems and convert them into actionable initiatives.
• Strong cross-functional influencing and stakeholder engagement skills at senior levels.
• Experience defining and tracking initiative-level benefits (financial and non-financial).
• Familiarity with digital tooling, automation, AI-enabled improvement and data-driven transformation.
• Comfort operating in ambiguity, driving clarity, and navigating evolving priorities.
• Ability to work effectively with specialist roles (Change, BA, Process, Data, Tooling) without overlapping technical remits.

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( ) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you. #VodafoneThree #LI-Hybrid Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life. What you'll do We're creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers' experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before. There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we've known before is taking shape. We're not just building a company. We're going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity.