Operational Support Administrator

We are looking for an organised and proactive Operational Support Administrator to join our team. This is a varied, hands-on support role, helping across different areas of the business to ensure the smooth day-to-day running of a busy business centre.

The role will include front-of-house cover, general office administration, sales administration, client contract renewals, and some routine accounts and credit-control administration.

This role would suit someone who is organised, confident with people, good with administration, and happy to get involved in different areas of the business. You will work closely with the Office Manager, Sales & Client Liaison Manager and Front of House Coordinator.

Main Duties

• Provide front-of-house and reception cover/support
• Welcome clients, visitors and contractors
• Answer calls and deal with general enquiries
• Assist with meeting room bookings and room preparation
• Assist with mail, parcels, courier services and virtual office support
• Monitor the in-house email inbox and respond to queries from tenants
• Support sales administration, renewals and contract paperwork
• Assist with client onboarding paperwork and records
• Keep client, vacancy and occupancy information updated
• Provide routine accounts administration support, including basic credit-control administration, invoices and follow-ups
• Assist with general office administration, supplies, documentation and day-to-day processes
• Log and track maintenance jobs, arranging contractors where required
• Help with health & safety/compliance administration, including logs, trackers and records
• Provide support to the wider team during busy periods and holidays

Do you have experience in Office experience?, We are looking for someone who is:

• Proactive, organised and able to prioritise workload
• Professional and welcoming, with confidence speaking to clients, visitors and colleagues
• Able to build strong working relationships
• Able to manage a varied workload in a busy and changeable environment
• Accurate and attentive to detail with administration and record keeping
• IT proficient, including Word, Outlook and Excel
• Discreet when handling confidential information
• Positive, helpful and willing to support different areas of the business

Experience

We are looking for someone who has:

• Previous experience in office administration, sales administration, accounts administration or a similar support role
• A willingness to adapt and provide support across different departments
• Experience in serviced offices, business centres, property or facilities would be preferable but is not essential
• Basic IT knowledge, including meeting room setup, with a willingness to learn

Pulled from the full job description

• Free parking
• Company pension
• On-site parking