Level 1 Help Desk Technician / Service Desk Engineer

• First point of contact via phone, email & ticketing system
• Triage, document & own tickets through to resolution
• Escalate to L2 with full context - never a blind pass
• Accurate time entries and ticket notes on every interaction
• Follow SOPs and improve the internal knowledge base
• Support multi-tenant M365 environments
• Represent the company with professionalism on every call

Do you have experience in Windows?, * MSP experience - 1-2 yrs minimum (Required)

• PSA/Ticketing: ConnectWise, Autotask, HaloPSA, or similar
• Microsoft 365 Admin - Exchange, Teams, SharePoint, Intune
• Azure AD / Entra ID - users, groups, licensing
• Windows 10/11 desktop & laptop support, imaging
• Network basics: DNS, DHCP, VPN, printers
• Onboarding/offboarding - account & device provisioning

WHO YOU ARE:

• Positive, people-first mindset - clients hear your attitude through the phone
• High personal standards - quality matters even when no one is watching
• Coachable - takes feedback and acts on it without ego
• Strong ownership mentality - your name is on every ticket
• Naturally curious and genuinely driven to learn
• Accountable - follows through, meets deadlines, owns mistakes
• Excellent phone presence - calm, warm, and clear under pressure
• Hungry to advance to L2 and beyond - this is a launchpad, not a landing spot, * CompTIA A+, Network+, or MS certifications (MS-900, MD-102, AZ-900)
• RMM tools: NinjaRMM, ConnectWise Automate, Datto RMM
• Backup & DR concepts: Datto, Veeam
• Multi-tenant M365 environment experience

$20 - $25 an hour - Permanent, Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Health savings account
• Dental insurance
• Life insurance
• Free parking, * Clear L1 * L2+ growth path - promoted on performance, not tenure
• Hands-on mentorship in a real MSP environment
• Benefits; PTO/Health, Dental, etc

*Must be able to pass Background and Drug Screen

Pay: $20.00 - $25.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Verity Partners Inc., in Boca Raton FL is a results driven MSP that holds a high bar - for ourselves and the people we hire. This position is a launchpad role for someone who takes ownership, communicates well, and wants to grow fast. Position is onsite in the corporate office in Boca Raton, with local travel to our clients sites as needed ranging from West Palm Beach to Miami, Florida. We are actively hiring and will fill this role upon finding the right individual....could this be YOU? If this opportunity sounds like a good fit for you, we invite you to attend our onsite hiring event on Tuesday, June 23, between 11:00 AM and 1:00 PM. Address: 1515 South Federal Highway Suite 213 Boca Raton, FL 33432