VIP Executive IT Support Technician (IT Analyst)/Remote

Apetan Consulting
South Plainfield, United States of America
29 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 54K

Job location

Remote
South Plainfield, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
iOS
Apple Mac Systems
Collaborative Software
Office365
Tablet Computers
Information Technology
User Administration
User Accounts

Job description

Job Description: VIP Executive IT Support Technician (IT Analyst) Location- Remote Position Overview The VIP Executive IT Support Technician (IT Analyst) provides dedicated technical support to executives, senior leaders, and VIP users. This role ensures a seamless technology experience by delivering prompt, professional, and high-quality support for hardware, software, mobile devices, collaboration tools, and meeting technologies. Key Responsibilities

  • Provide white-glove IT support to executives and VIP users.
  • Troubleshoot and resolve hardware, software, network, and mobile device issues.
  • Install, configure, and maintain laptops, desktops, tablets, smartphones, and peripherals.
  • Support executive meetings, presentations, and video conferencing systems.
  • Manage user accounts, access permissions, and password-related requests.
  • Coordinate equipment deployments, upgrades, and replacements.
  • Respond to incidents and service requests while meeting established service levels.
  • Maintain accurate documentation of support activities and technical procedures.
  • Collaborate with other IT teams and vendors to resolve complex issues.
  • Ensure compliance with IT security policies and standards.
  • Maintain confidentiality when handling sensitive executive information.
  • Provide proactive technology recommendations to improve user productivity.

Requirements

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
  • Experience supporting Windows and macOS operating systems.
  • Proficiency with Microsoft 365 applications and collaboration tools.
  • Experience supporting iOS and Android mobile devices.
  • Knowledge of Active Directory, user account management, and endpoint support.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication, customer service, and interpersonal skills.

Preferred Qualifications

  • Experience supporting executives, senior leadership, or board members.
  • Knowledge of video conferencing and conference room technologies.
  • Familiarity with IT service management (ITSM) tools and ITIL practices.
  • Relevant certifications such as CompTIA A+, Microsoft certifications, or ITIL Foundation.

Benefits & conditions

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