Software Support Technician

Are you passionate about technology and driven by a desire to serve? As a Software Support Technician with Concordia Technology Solutions (CTS) at Concordia Publishing House, you will help pastors, church administrators, and ministry leaders make the most of CPH's software tools, freeing them to focus on what matters most: caring for their communities and sharing the Gospel. Every problem you solve has a purpose.

Why Join Us?

At CPH, your technical expertise supports ministry across thousands of congregations nationwide.

• Purpose-Driven Work, your support directly enables congregations to operate more effectively and stay focused on ministry.
• Collaborative, Caring Culture, work alongside a team that genuinely values your contributions and shared mission.
• Professional Growth, expand your technical and customer service skills in a dynamic, product-rich environment.
• Meaningful Impact, help churches solve real technology challenges every single day.
• Competitive Benefits and Work-Life Balance, enjoy strong benefits, supportive leadership, and mission-focused work.

What You'll Do

• You will be the first point of contact for CPH software users, delivering expert help desk support across multiple channels:
• Serve as the primary contact for inbound and outbound help desk calls, emails, and web chats.
• Provide accurate, creative assistance for CPH technology products, including PC-based software, web-based applications, and online resources. Maintain current knowledge of all supported products, policies, and technical solutions.
• Log all support interactions in the ticketing system and create and track tickets for bugs and feature requests.
• Conduct webinar and in-person training sessions and product onboarding for customers.
• Perform data conversions from third-party software.
• Respond to all customer messages and issues within one business day.

Do you have experience in IT department experience?, Do you have a High school diploma or GED?, We are looking for a tech-savvy, service-oriented problem-solver who communicates clearly and genuinely enjoys helping others:

• High school diploma or equivalent required, college degree or IT certification preferred.
• Minimum 1 year of experience each in Information Technology and customer service.
• Excellent listening, problem-solving, and communication skills, verbal and written.
• Thorough knowledge of PC hardware, Windows and Mac operating systems, and Microsoft Office (especially Excel and Access).
• Familiarity with web browsers, web-based applications, and PC application troubleshooting.
• Some experience with HTML, CSS, and SQL.
• Strong organizational and time management skills.
• LCMS background helpful but not required.

Pulled from the full job description

• 403(b) matching
• Tuition reimbursement
• 403(b)
• Paid parental leave
• Parental leave
• Health insurance
• Paid time off

For more than 150 years, Concordia Publishing House has served the Church by producing Christ-centered resources rooted in Scripture and the Lutheran confession. As a Software Support Technician, you are on the front lines of that mission, helping churches access the tools they need to care for their members, grow their ministries, and stay connected to their communities. What you do every day truly matters.