Information Technology Specialist

Under general supervision, is responsible for end-user hardware, software, and application support; troubleshooting, installing, upgrading, and configuring information technology systems; and performing related duties as required., * Manage and upgrade information technology systems.

• Oversee the deployment of new workstations, phones, and printers.
• Assist in the planning, implementation, and maintenance of all information technology products.
• Effectively work with technical and non-technical end-users to resolve software and hardware issues.
• Administer and support the latest versions of Windows on workstations and servers.
• Help resolve audio/visual and conference room issues (Zoom, Teams, Webex, etc.).
• Train users on City software and systems.
• Troubleshoot complex issues in person and virtually.
• Updates and maintains City website and hosted applications.
• Monitors the City network for performance and security issues.

Do you have experience in Vendor communication?, Do you have a Associate's degree?, * Two years of experience in information technology or an associate degree in a technical field and one year experience in information technology.

• Valid certification in Cisco or Microsoft can be substituted for education.

QUALIFICATIONS: (* indicates developed after employment). Knowledge of:

• Experience in providing first or second-tier information technology technical support
• Track record of learning new technologies and finding solutions via research.
• Ability to effectively communicate technical concepts to technical and non-technical end-users.
• Considerable knowledge of server maintenance and administration.
• Knowledge of networking principles.
• General knowledge of data base principles; programming languages; and data backup and recovery principles and procedures.
• Considerable knowledge of Microsoft Office applications.
• Ability to evaluate the capabilities of hardware and software.
• Ability to troubleshoot and resolve technical issues, conflicts, and problems.
• Ability to develop priorities in a dynamic environment.
• Ability to work independently or in a team.
• Ability to develop and maintain effective working relationships with associates, City officials, and information technology vendors.
• Ability to lift up to 25 lbs.

Management reserves the right to modify the foregoing job parameters at any time.

Pulled from the full job description

• 457(b)
• Paid parental leave
• Parental leave
• Vision insurance
• Dental insurance
• Flexible spending account
• Adoption assistance, The City provides health, prescription, vision and dental through the Franklin County Cooperative. http://www.Bewell.franklincountyohio.gov.

Life Insurance: The City provides $75,000 in life insurance to all full time and permanent part time employees.

Additional Voluntary Benefits: The City also offers VOLUNTARY supplemental life insurance above the city provided coverage, short-term and long-term disability, and flexible spending accounts. These are all voluntary programs that will have a cost associated with them.

Wellness: Participation in the City's Wellness program is available to all "Benefit Eligible" employees, at no cost, and allows employees to earn up to $400 and a reduced deductible for next year.

Ohio Deferred Compensation Program: City employees can participate in the Ohio Deferred Compensation 457(b) and Ohio Deferred Compensation Roth 457.

Longevity: Employees shall receive an annual longevity payment based on completed years of continuous service with the City.

Leave Accrual: Full-Time employees are eligible to earn personal, sick, vacation and compensatory or flex time. Personal Leave Employees earn 24 hours of personal leave per year. Sick Leave Employees earn 4.6 hours per pay period. Vacation Leave Employees accrue vacation based on years of public service ranging from 96 to 216 hours per year. Holidays Employees receive eleven paid holidays. 911 Dispatchers receive this pay in a lump sum on an annual basis.

Paid Parental Leave Paid Parental Leave is available to full-time employees who have worked for the City a minimum of 90 days. Paid parental leave is available following birth or adoption or foster placement of a child under the age of 17. Eligible employees will be paid 100% of their regular pay for a period of two weeks following a two-week waiting period.

Sick Leave Reciprocity Eligible full-time employees are eligible to cash out a portion of their accrued sick leave each year.

Pool Passes & Resident Pricing for Recreation Programs and Parks Rentals All full-time employees are eligible to receive a pool pass to the City's Municipal Pool, subject to a small fringe benefit tax deducted through your paycheck. In addition, employees receive resident pricing on all programs and parks rentals.

Tuition and Training Reimbursement: Full-time employees who have completed their probationary period may be eligible for the reimbursement of tuition and fees for job-related education, up to a maximum of $3,500 per calendar year.

Pension Contributions: City employee earnings are not covered under Social Security, instead, contributions are made on your behalf to the Ohio Public Employees Retirement System (OPERS) at the rate of 14%.

Uniforms & Clothing Employees that are required to wear a uniform will have them provided by the City. Non-Union employees that are not required to wear a uniform are provided an annual amount to purchase City logo merchandise. The amount of the annual allotment is based on position.