Tier 2/3 Technical Support Specialist

• Resolve escalated technical issues and support complex infrastructure environments
• Perform root cause analysis and implement long-term solutions
• Manage and support Windows Server, Active Directory, Microsoft 365, and virtualization platforms (e.g., Hyper-V)
• Configure and maintain network infrastructure, including firewalls, switches, and VPNs
• Assist with onboarding new clients and deploying IT solutions
• Document technical procedures, solutions, and best practices
• Collaborate with vendors and third-party providers to resolve issues
• Participate in an on-call rotation and respond to critical after-hours incidents
• Mentor junior team members and contribute to internal knowledge sharing

Do you have experience in Public Cloud?, We are seeking an experienced Technical Support Specialist (Tier 3) to join a growing organization in the OKC area. This role is ideal for a skilled IT professional who thrives in a fast-paced environment and enjoys solving complex technical challenges while supporting a stable and expanding infrastructure., * Proven experience in IT support and infrastructure management

• Experience with Microsoft 365 cloud services (Entra, Purview) and platforms such as Azure or AWS
• Strong knowledge of networking concepts (TCP/IP, VLANs, VPNs, firewalls)
• Experience with RMM and PSA tools (e.g., ConnectWise, Datto, NinjaOne)
• Excellent troubleshooting, communication, and customer service skills
• Relevant certifications (CompTIA Network+, Security+, Microsoft) are a plus

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance