Software Engineer, Agentic Platform - TikTok USDS

The Agentic Platform team is the force-multiplier for TikTok USDS JV's Infrastructure and Platform teams. We are building and deploying a highly advanced, autonomous layer of AI agents that act as "virtual team members" for SRE, Systems, Capacity, Networking and operational roles. Our agents don't just alert-they observe signals, diagnose root causes, execute complex machine remediations, and safely report outcomes to humans and core cloud infrastructure. Operating under the principle that "agents own the toil, humans own the judgment," we are a 0 to 1 engineering team tackling massive infrastructure challenges. Over the next 6 months, our mission is to eliminate over 50% of manual ticket-handling effort across USDS and measurably optimize critical machine infrastructure (GPU, HDFS) and Disaster Recovery (DR) readiness metrics. We are looking for a Software Engineer who thrives in fast-paced environments and is passionate about building production-grade automation. In this role, you will help build the foundational services, integrations, and tools that power our autonomous agents, enabling the fleet to heal itself at scale. Responsibilities - Core Service Development: Design, build, and deploy production-grade, highly concurrent services that form the core of the Agentic Platform runtime, tool registry and integrations. - Workflow Automation & Triage: Apply the Agentic Platform to specific workflows, scaling diagnostic playbooks and enable intelligent triage, isolation, and auto-healing of complex hardware and system faults (e.g., FS read-only, disk, RDMA, and network interface cards). - Systems Integration: Integrate our AI agent framework with core internal logging, monitoring, and ticketing systems (e.g., SAOS, Fault, Tianshu, and Alto). - System Reliability & Observability: Embed telemetry, monitoring, and metrics into every agent to track throughput, fault rates, and time-to-remediation, ensuring highly visible platform performance. - CI/CD & Operational Excellence: Maintain robust automated testing and CI/CD pipelines to deploy agents safely into production under strict compliance and data-boundary guardrails.

Minimum Qualification(s): - BS/MS degree in Computer Science, Computer Engineering, or a related technical discipline with industry experience. - 2+ years of experience as a software engineer with proven contributions to team-based projects, ideally in an infrastructure, automation, or backend platform role. - Solid programming skills, with deep proficiency in Python, Go, or C/C++ and a strong grasp of data structures and algorithms. - Experience building and maintaining RESTful APIs, microservices, or backend automation workflows. Preferred Qualification(s): - Agentic Frameworks: Exposure to or strong interest in LLM orchestration, custom agent architectures, or API-driven automation. - Infrastructure & SRE Familiarity: Basic understanding of Linux internals, telemetry pipelines (logging/metrics), and SRE concepts like MTTR and fault isolation. - Distributed Systems: Knowledge of concurrent programming and distributed systems design.

Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Paid sick time, The base salary range for this position in the selected city is $136800 - $259200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment. About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale. On-site presence across teams allows the company to operate with greater speed, alignment, and agility - especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. USDS Reasonable Accommodation USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA