Help Desk Agent

• Respond to a variety of inbound colleague calls/emails
• Ensure accurate and detailed problem documentation/ticketing
• Provide timely escalation and follow-up with support groups and colleagues
• Identify and escalate wide-impact or potential wide-impacting outages
• Identify trends and opportunities for improvement as well as provide ongoing feedback
• Build ongoing support proficiency for other skills and applications

Skills

• Call Center Support
• Help Desk
• IT
• Microsoft 365
• Communication
• Computer Skills
• Ticketing System
• ServiceNow
• Data Entry

Do you have experience in Quality data entry?, Do you have a Bachelor's degree?, * Years of experience: 1 year

• Experience level: Experienced

3.73.7 out of 5 stars Lexington, SC 29072 $19.99 - $20.00 an hour, Pulled from the full job description

• AD&D insurance
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance